Senior Financial Analyst (R&D/Customer Success)

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better.

We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value.

Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem.

We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

About the role:

Tempo is seeking a highly analytical and forward-thinking Senior Financial Analyst to support Product & Engineering (R&D) and Customer organizations while helping build an AI-enabled Finance function.

This role partners directly with the CTO, CPO, and CCO, owning the R&D financial model and supporting Customer forecasting, performance, and operational decision-making. In parallel, this role will play a key part in evolving Finance from a traditional reporting function into a scalable, agent-enabled operating system.

You will design, operationalize, and continuously improve workflows across forecasting, reporting, and analysis—leveraging AI, automation, and agent orchestration to increase speed, accuracy, and insight generation. A critical component of this role is ensuring data integrity across financial and operational systems, including close processes, to enable reliable automation and decision-making.

This role reports to the VP of Finance and operates as a thought partner who challenges assumptions, improves systems, and drives better decisions.

What you’ll do:

R&D & Customer Finance

Own the R&D financial model (headcount, capacity, investment prioritization)

Build and/or orchestrate planning cycles (annual plan, reforecasts, weekly flash) across R&D and Customer

Partner with the CCO on Customer Success and Support forecasting, capacity, and performance

Deliver insights on core SaaS metrics (retention, churn, expansion, cost-to-serve, support efficiency)

Inform topline assumptions based on customer behavior, product usage, and operational drivers

Support quarterly business reviews and development of board-level materials

Cloud Cost & Strategic Analysis

Partner with Cloud Operations to forecast and manage cloud and AI costs

Drive visibility into cost drivers and identify efficiency opportunities

Build and/or orchestrate business cases, scenarios, and sensitivity analyses

Act as a strategic thought partner to R&D and Customer leadership on resource allocation and ROI

AI, Agents & Workflow Orchestration

Design, build, and orchestrate AI-driven workflows across forecasting, reporting, and variance analysis

Translate finance processes into structured, modular workflows for agent execution

Orchestrate multi-step, agent-driven processes across interconnected workflows

Act as human-in-the-loop owner (output validation, exception handling, continuous improvement)

Replace manual processes with orchestrated agent workflows to scale output without linear headcount

Integrate data pipelines with AI and orchestration layers (Finance Systems, BI, RevOps, Accounting, HR, etc.)

Continuously improve workflows through prompt refinement and orchestration optimization

Close Partnership & Data Integrity

Partner with Accounting to ensure accurate expense classification and allocations during close

Align financial data with operational drivers (headcount, cloud usage, vendor spend)

Build and/or orchestrate accruals, reclasses, and variance explanations

Establish and enforce data governance and documentation standards across systems

Ensure data structures are clean, consistent, and automation-ready for AI workflows

Identify and resolve data issues impacting forecasting, reporting, or automation accuracy

Reporting & Operational Excellence

Deliver monthly reporting, variance analysis, and performance insights

Support weekly, monthly, and quarterly financial cadences (flash, forecast, close)

Support quarterly business reviews and board deck materials

Partner with BI/RevOps to improve data quality and reporting automation

Leverage AI tools to accelerate analysis and insight generation

Who you are:

Must-Have

4–8+ years in FP&A, Corporate Finance, or Strategic Finance

Experience supporting Product, Engineering, R&D, Customer Success, or Support

Strong financial modeling, forecasting, and scenario analysis skills

Experience with planning systems (e.g., Drivetrain, Hyperion, SAP, Anaplan, Adaptive)

Strong understanding of SaaS metrics (retention, churn, cost-to-serve)

Experience partnering with Accounting (accruals, expense classification, P&L integrity)

Experience using AI tools to automate analysis or improve workflows

Ability to operate across execution and orchestration of work

Strong communication skills and ability to influence cross-functional stakeholders

Nice to have:

Cloud cost / infrastructure finance (cost drivers, optimization, unit economics)

Experience owning/administering planning systems (e.g., Drivetrain, Anaplan, Adaptive)

Exposure to AI/ML or usage-based cost models

Proficiency in BI tools and/or SQL (independent data querying/validation)

Experience in high-growth or PE-backed SaaS environments

Experience building automated workflows, reporting pipelines, or system integrations

Track record of scaling finance through systems and process improvement

Why This Role Matters:

This role sits at the intersection of product investment, customer outcomes, and operational scale. You will help ensure:

R&D investments are prioritized, efficient, and aligned to strategy

Customer organizations operate with clear financial visibility and performance insights

Financial and operational data is accurate, governed, and automation-ready

Cloud and AI costs are transparent, predictable, and scalable

Finance evolves into a system-driven function, where workflows are built, automated, and orchestrated—enabling scale without linear headcount growth

You will play a key role in enabling Tempo to scale in a disciplined, insight-driven way.

Why Join Tempo?

Impact: Work on meaningful products that empower enterprise users and improve productivity.

Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact.

Collaboration: Join a supportive, collaborative UX team that values openness, communication, and a continuous learning environment.

Growth: Opportunities for professional development, including conferences, courses, and mentorship.

What's In It For You (Org-wide) -

Remote First work environment

Unlimited vacation in most of our locations!!

Great benefits including health, dental, vision and savings plan.

Perks such as training reimbursement, WFH reimbursement, and more.

Diverse and dynamic teams with challenging and exciting work.

An opportunity to have a real impact on our business.

A great range of social activities (both in person and virtual).

Optional in person meet-ups and the ability to travel to our international offices

Employee referral program

And so much more!

Note: As our hiring teams are global, please submit your resume in English only

Apply today to join the Tempo team and help shape the future of enterprise productivity software.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.