Senior Implementation Manager

About Conexiom:
Conexiom helps manufacturers and distributors modernize their manual order entry process with purpose-built AI developed on 20 years of industry expertise. Intelligent automation eliminates unnecessary errors, delays, and costs by accurately capturing, correcting, and transforming emailed and file-based orders from any document format, into fulfillment-ready ERP entries. Accounting teams move faster with AI-assisted accuracy and reduced manual work, while advanced touchless processing pushes high-volume transactions straight to the ERP.

Conexiom, powered by CoreAI, turns the slowest manual channel into a smart, flexible digital pipeline that delivers faster turnaround, lower costs, and happier customers on a trusted, enterprise-grade platform. Why you will love Conexiom:
Conexiom leads the way in order automation innovation for some of the largest manufacturers and distributers in the world. Household brands you rely on every day trust Conexiom to help them capture and process complex orders with advanced AI in a modern cloud platform.

Our team is fun, friendly, and driven by pushing the boundaries of technology and customer experience. We do things the right way, which isn't always the easy way, because it delivers the business-critical results our customers expect, and deserve. We embrace change, encourage feedback, and strive to win as a team.

About the Role:
As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor from kickoff through go live. You are focused on time to value, ensuring every customer is set up to meet and exceed their success measures. 

You bring deep implementation expertise, a strategic mindset, and the ability to manage competing priorities without losing sight of the customer experience. In your role as a senior team member, you are self-directed, thrive in complex environments, and take pride in delivering implementations that genuinely transform how customers do business.  
Responsibilities:
Customer Relationship & Value 
Act as a trusted advisor to customers, developing a deep understanding of their business requirements and objectives to deliver tailored Conexiom platform solutions 
Serve as the principal point of contact throughout the implementation lifecycle, providing strategic guidance and expert consultation on platform best practices 
Monitor and support user adoption, proactively addressing concerns to ensure customers achieve maximum value from the platform 

Project Portfolio Management 
Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality 
Develop and lead execution of comprehensive project plans that account for both customer and organizational strategic goals 
Track project progress, manage risks, and implement timely interventions to keep implementations on track 
Facilitate clear and consistent communication to customers and internal stakeholders through status updates, reports, and presentations 

 Platform Implementation 
Lead customers through end-to-end platform setup and launch, including business requirements gathering, configuration, testing, training, and go-live 
Collaborate with Product and Development teams to ensure accurate translation of customer requirements into the implementation process 
Conduct testing and quality assurance to ensure implementations meet and exceed customer expectations
Documentation & Transition Create and maintain detailed implementation documentation including business requirements, customizations, and customer-specific configurations 
Partner with Customer Success and Support to ensure seamless post-implementation handoffs and continuity of service 
Provide post-implementation support as assigned, addressing customer needs with a focus on continuous improvement 

Qualifications:
5+ years of experience in SaaS implementation or technical onboarding, with a demonstrated track record of managing complex, concurrent projects 
Strong project management skills with proven ability to develop and execute comprehensive project plans against defined SLAs and timelines 
Strong technical aptitude with working knowledge of APIs, SFTP, data mapping and technical scoping, with the ability to translate complex integration requirements into actionable implementation solutions
Exceptional communication and interpersonal skills, with the ability to engage and influence effectively across all levels of an organization 
Demonstrated ability to act as a trusted advisor, translating complex customer business requirements into effective platform solutions
Strong analytical and problem-solving skills, with the ability to proactively identify and resolve technical and project-related challenges 
Customer-focused mindset with a commitment to delivering best-in-class implementation experiences and exceeding customer expectations 
Highly self-directed and accountable, with the ability to manage competing priorities and know when to escalate appropriately 
Experience delivering end-user training to diverse audiences in a SaaS or technology environment
Familiarity with Manufacturing and Distribution is an asset
Experience with ERP administration and/or accounting is an asset 
Why Conexiom? 
Our MISSION is to transform broken processes into business value. We are DATA-driven and RESULTS-focused. We show our COMMITMENT to the people that make-up Conexiom by: 
Training and development opportunities
Competitive compensation
Work/Life balance – Open PTO Policy in North America & Flex days in the UK
Comprehensive health, dental, & vision insurance 

We build products & internal processes that increase efficiencies and drive INNOVATION for our customers.
 
Our VALUES 
We care for each other
We hold ourselves accountable
We make our customers heroes
We over-communicate
We are inclusive & want to make change for the better 

Conexiom is proud to offer equal employment opportunities. If you have a need that requires accommodation at any time during the recruitment process, please reach out to our Talent Acquisition Manager at aendy@conexiom.com 
 
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