Senior Implementation Service Manager - Australia
Using your consultative, advisory and negotiation skills, you will help ensure our customers and internal delivery teams remain focused on the delivery and realisation of each client’s most critical and agreed project outcomes.
- Identify and engage stakeholders, prepare, manage and communicate a clear, timed implementation plan
- Utilise key project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan, dates and outcomes to stakeholders
- Assess, confirm, and track stakeholder responsibilities, collating and managing all project communications with the client, at regular check-ins points
- Liaise with internal LawVu teams including sales, implementation, product and engineering, to ensure smooth delivery of project goals
- Communicate with clients to fully understand their objectives, requirements, internal workflows and ways of working
- Identify, help and nurture client-side project advocates and blockers where necessary
- Set up new client accounts, including configuration as required
- Feedback end-user experiences to the product team and customer success
- Handoff implemented customers to Customer Success Management
- 5 + years previous experience in a senior project or change management role
- Expert knowledge and understanding of the legal industry
- Strong time management and organisational skills, and the ability to multitask
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
embracing change, maintaining flexibility, streamlining
processes for speed, promptly addressing issues, focusing on impactful actions,
and being results-oriented.
embrace challenges with courage, learn from mistakes, and share knowledge. This
involves seeking the best solutions regardless of origin, fostering healthy
conflict for innovation, challenging the status quo, pursuing ambitious goals,
thinking long-term, adopting a "how can we" mindset, and actively
listening to find the truth.
impact on our business and the team.
behaviors, both large and small, on the business and team. This involves
starting with the end in mind, demonstrating drive and hustle to achieve objectives, accepting responsibility for unmet
expectations, owning actions, ensuring team alignment, working autonomously
with integrity, and acting in LawVu's best interest.
respect and trust each other to achieve collective success. This is demonstrated by offering help to
teammates, adopting a one-team mentality, communicating clearly and kindly,
showing respect and empathy, celebrating achievements, having confidence to
help others grow, and providing constructive feedback.
within each person.
atmosphere where employees are empowered to express their authentic selves and
thrive.
self, acknowledge and appreciate the diverse nature of "Woo" among
colleagues, support each other's individuality, actively seek personal purpose
and passion for fulfillment, proactively pursue learning and development, and
strive to align personal purpose, values, passion, and work to achieve joy and
satisfaction.