At Midi Health, we're not just building a company; we're reclaiming midlife for women as a new beginning. We're the leading force in midlife women's healthcare, providing expert-designed, clinician-delivered, and insurance-covered care that's changing lives. As a company founded by women, for women, we're dedicated to helping every woman embrace midlife as a powerful new chapter. Join us, and you'll be part of a team that embodies our core values every single day.

Senior Manager, Clinical Operations - Operational Excellence @ Midi Health 

We are seeking a Senior Manager, Clinical Operations – Process Improvement & Operational Excellence to drive meaningful improvements across clinical operations workflows, systems, and experiences. This role operates at the intersection of operations, data, and product. You will partner closely with the Practice Administrator to operationalize defined strategic priorities, translating them into scalable processes, identifying inefficiencies, and executing initiatives that improve patient experience, clinical support (Medical Assistants/back-office) workflows, and clinician experience. This role will focus on improving clinical support and back-office workflows, where operational complexity, manual work, and inefficiencies have the greatest impact on scalability, staff experience, and overall performance. This is a senior individual contributor role. You will not manage people or set a strategy.

Instead, you will serve as a structured executor and operational problem-solver, owning execution within prioritized areas and driving measurable impact.

 

This job is “HOT”:

As we scale, improving patient and clinician experience requires more than additional staffing. Successful scaling requires intentional process design, operational rigor, and alignment with technology.

This role ensures:

Strategic priorities are effectively operationalized

Workflows are efficient, scalable, and sustainable

Improvements are measurable and repeatable

 

Business impact:

Operationalize Strategic Priorities

Partner with the Practice Administrator to understand team and organizational priorities

Translate defined priorities into structured workflows, processes, and execution plans

Break down ambiguous problems into clear, actionable steps

Process Improvement & Optimization

Evaluate workflows within prioritized areas to identify:

Inefficiencies

Failure points

Manual or redundant work

Unclear ownership

Redesign processes to improve:

Patient experience (e.g., transparency, access, communication)

Clinical support and back-office workflows (e.g., MA workflows, inbox management, task routing, reduced manual work)

Clinician experience (e.g., reduced friction, clearer workflows)

Operational efficiency

Focus on areas where operational complexity and manual effort create the greatest impact on scalability, staff experience, and consistency of execution

Execute defined improvements and ensure adoption across teams

Cross-Functional Execution

Partner with:

Practice Manager

Clinical Operations Specialists

Practice Administration Workforce Management team

Patient Support & Experience

Product team

Translate defined operational challenges into:

Process improvements

Workflow changes

Product requirements

Data Analysis & Impact Measurement

Analyze operational data to:

Identify trends and improvement opportunities

Support business cases

Measure the impact of the change

Define success metrics for each defined initiative, including:

Baseline performance

Expected outcomes

Post-implementation results

Present clear, actionable insights to leadership

Initiative Execution

Lead execution of prioritized initiatives from scoping through implementation

Ensure alignment with defined team and organizational priorities

Monitor performance and iterate as needed

Drive sustainable adoption of improvements

Continuous Improvement

Identify recurring patterns that indicate:

Process gaps

Workflow inefficiencies

Tooling limitations

Recommend improvements aligned with strategic priorities

Contribute to a culture of operational excellence

Operating Model & Expectations

Work is prioritized and aligned through quarterly planning led by the Practice Administrator

All initiatives must have:

Clearly defined goals

Measurable success metrics

Baseline vs post-implementation comparison

Identified stakeholders

This role is responsible for:

Structuring and executing within defined priorities

Surfacing insights and recommendations

This role is not responsible for setting team or organizational strategy

Ad hoc requests are evaluated against priorities and may be deferred Practice Administrator (direct manager)

 

What Success Looks Like:  

• Strategic priorities are translated into effective execution

  Measurable improvements in patient and clinician experience

  Processes become more efficient, scalable, and reliable

  Strong alignment between operations and product

  Fewer recurring operational issues

   

  What you will need to succeed:  

  • 5–8+ years in healthcare operations, clinical operations, or similar

    Experience in process improvement or operational optimization

    Strong problem-solving and structured thinking

    Advanced Google Sheets proficiency

    Experience with EMRs (Athena preferred)

    Familiarity with BI tools (QuickSight, Tableau, Power BI)

    Strong communication and stakeholder management

    Telehealth or high-growth healthcare experience (preferred)

    Experience working closely with Product/Engineering teams (preferred)

    Familiarity with Lean / process improvement methodologies (preferred) 

  What we offer: ✨

  • The compensation range for this role is $130,000-150,000 annually.

    Desirable benefits package, including:

    Health, dental and vision

    Paid holidays

    Flexible time off

✨ Why Join Us?

We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please find our CCPA Privacy Notice for California Candidates here.

 

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Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status.

This role is not eligible for sponsorship. Must have authorization to work in the United States now and in the future.

Please find our CCPA Privacy Notice for California Candidates here.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.