Senior Manager, Clinical & Quality Operations

About Navita Health
Navita Health is a growing, mission-driven behavioral health organization committed to transforming the recovery and mental health experience through compassionate care, clinical excellence, and innovative technology. We create new pathways to healing — blending human connection with tech-enabled services to make care accessible to everyone, without barriers.
We are expanding our Ohio clinical team and looking for a seasoned, licensed clinician who is equally energized by direct client care and operational excellence.

About the Role

The Senior Manager, Clinical & Quality Operations is a dynamic, blended clinical leadership role for a master's-prepared clinician who thrives at the intersection of direct care, supervision, and quality systems. This is both a clinical quality and clinician position — meaning you will carry your own caseload while also supporting quality, supervision, and operational functions across multiple behavioral health service lines. This role reports directly to the Chief Clinical Officer (CCO).

Your time is structured across three equally weighted areas:
Area
Allocation

BPS Assessments & 1-1 Individual Visits (Treatment Plan Updates)
~33%

Peer Recovery & TCM — Supervision, Quality & Client Experience
~33%

IOP — Group Facilitation & Individual Sessions
~33%

What You'll Do
Assessments & Treatment Plan Updates (~33%)
Conduct and co-sign biopsychosocial (BPS) assessments and chemical health evaluations in accordance with ASAM criteria and Ohio Medicaid billing requirements
Review and approve CDCA and assessor-completed assessments; provide final clinical signature
Coordinate treatment plan updates (TPU) for clients across program levels of care
Conduct 90-day treatment plan renewals and support smooth transitions between assessment, IOP, peer, and TCM services
Ensure all documentation is complete, accurate, and billable prior to submission
Peer Recovery & TCM — Supervision, Quality & Client Experience (~33%)
Provide individual and group clinical supervision to up to 15 Peer Recovery Support Specialists and TCM staff monthly, in compliance with Ohio licensure requirements (LPCC-CS)
Log all supervision activity in the Supervision CRM in real time
Conduct scheduled client quality experience calls, texts, and emails — maintaining a monthly volume of client support
Conduct scheduled and random chart audits across peer and TCM documentation
Monitor Looker dashboard reports weekly; track quality indicators and service delivery targets
Serve as the primary clinical escalation point for reportable incidents (RI), risk reduction (RR), and serious incident concerns (SIC)
Respond to all escalated concerns within 3 business days; close all month-end documentation 1 business day before month close
Submit monthly quality summary reports to the CCO
IOP Operations — Group & Individual Services (~33%)
Facilitate IOP groups 3 days per week (minimum), Monday through Wednesday, 9:00 AM–12:00 PM 
Provide individual therapy sessions for assigned IOP clients Thursday and Friday
Ensure all IOP documentation meets Ohio Medicaid billing standards and is completed within required timeframes
Coordinate discharge planning and aftercare in collaboration with the Treatment Director and Care Coordinators
Report attendance trends, curriculum gaps, and clinical concerns to the Treatment Director
What We're Looking For
Required Qualifications
Active LICDC and LPCC-CS licensure in Ohio, in good standing
Masters Degree
Eligible to provide clinical supervision under Ohio Counselor/Social Worker/MFT Board requirements
Experience in substance use disorder treatment, peer recovery services, and/or targeted case management
Familiarity with ASAM criteria, Ohio Medicaid billing, and documentation compliance
Strong organizational skills with the ability to manage multiple service lines simultaneously
Comfort working in a fast-paced, tech-enabled, remote-first environment
Preferred Qualifications
Experience with IOP facilitation (group and individual)
Familiarity with Joint Commission (TJC) accreditation standards
Experience with EHR platforms, Looker or similar reporting dashboards, and CRM systems
Background in quality assurance, chart auditing, or clinical compliance
Passion for behavioral health innovation and serving underserved populations
Systems You'll Work In
Google Suite | Navita Health EHR Platform | Best Notes EHR| Acuity Scheduler | Looker | Supervision CRM | Ring Central
Why Navita Health
Mission-driven organization with a culture grounded in compassion, innovation, and access
A leadership team that invests in your professional growth
Collaborative, cross-functional environment where your clinical voice shapes organizational decisions
Competitive compensation for a blended clinical and operational leadership role
Opportunity to grow with a rapidly expanding behavioral health organization
Our hiring range for this position is $66,000-$75,000 per year.
Navita Health is an equal opportunity employer committed to building a diverse, inclusive, and equitable workplace.