Senior Manager, Global MSP Account Management
- Global MRR Leadership: Own the global book of business for MSP accounts, taking full accountability for net retention and expansion targets.
- Strategic Storytelling: Work closely with the VP of MSP Sales to develop the global "MSP Story" and create high-impact talk tracks that enable your team to consultatively grow partner accounts.
- Global Team Management: Lead, mentor, and scale a high-performing team of CAMs across multiple regions (AMER, EMEA, APAC), ensuring a unified approach to partner advocacy.
- The Expansion Engine: Drive global playbooks for upselling and cross-selling, focusing on moving partners from core products to advanced MDR and security suites.
- Trusted Advisor Alignment: Establish strategic relationships with key partner stakeholders to drive continued value and ensure our solutions meet their compliance and cyber insurance needs.
- Forecasting & Strategy: Provide accurate global MRR forecasts and collaborate on the long-term roadmap for the MSP business unit.
- Partner Advocacy: Work cross-departmentally with Product, Marketing, and Support to ensure the "Voice of the MSP" is heard and reflected in our global offerings.
- MSP Subject Matter Expertise: 10+ years of experience in IT and Cybersecurity with a deep understanding of the MSP business model and unit economics.
- Proven Leadership: Extensive experience managing global sales or account management teams in a SaaS environment (Cybersecurity preferred).
- Narrative Development: Ability to take complex strategic visions and simplify them into compelling narratives and effective call plans for a global team.
- Data-Driven Execution: Strong proficiency in forecasting, CRM hygiene, and managing by KPIs like Net Retention Revenue (NRR) and Churn.
- Excellent Communication: Superior presentation, negotiation, and listening skills, with the ability to influence at both the "owner" and "engineer" levels.
- Entrepreneurial Mindset: A self-driving leader who can manage multiple high-stakes projects simultaneously while paying strict attention to detail and global market nuances.
- Comprehensive medical, dental, and vision insurance coverage
- Employee Referral Bonus Program
- Wellness programs
- 401k and employer matching for (US Employees)
- Comprehensive Time Off policy
- An opportunity to do something great for yourself and the world!
- Employee Polygraph Protection Act
- Know Your Rights: Discrimination is Illegal
- Family and Medical Leave Act (FMLA)
Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.