Senior Manager, Technical Operations
Location: Reports to:
About the Role
We're looking for a Technical Operations Manager to own the systems, tools, and processes that support our clients. You'll sit at the intersection of engineering, IT, and operations — building and supporting the infrastructure for our client base. This role is part hands-on technical work, part program management, and part customer success.
The right person is equal parts builder and operator: someone who can design a scalable onboarding workflow in the morning, troubleshoot an integration in the afternoon, and present a vendor cost analysis to leadership the next day.
What You'll Do
Own day-to-day operations of users on the AdQuick product, build out client support systems, tools, and educational content.
Build and maintain operational processes for onboarding/offboarding, access management, incident response, and change management
Manage relationships with vendors and agencies
Partner with engineering and product on technical operations with company priorities
Lead or contribute to cross-functional projects: tool migrations, system integrations, automation initiatives
Develop metrics, dashboards, and reporting to track operational health and identify areas for improvement
Handle escalations and resolve operational issues with urgency and clear communication
Document systems, runbooks, and processes so the team can scale
What We're Looking For
Required:
5+ years in technical operations, IT operations, DevOps, or a closely related role
Strong understanding of cloud infrastructure (AWS, GCP, or Azure), SaaS administration, and identity/access management (Okta, Google Workspace, etc.)
Proven track record managing vendor and/or client relationships
Excellent project management skills — you can run multiple workstreams without dropping the ball
Strong written and verbal communication; comfortable working with both technical engineers and non-technical stakeholders
Nice to have:
Experience at a high-growth startup or scale-up
People management experience
Experience with workflow automation tools (Linear)