**Senior Program Manager, arenaflex Customer Service**

**Unlock the Power of Customer Experience as a Senior Program Manager at arenaflex**

Are you a seasoned program manager with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly skilled Senior Program Manager to join our Customer Service - Social Media organization, where you'll play a critical role in shaping the future of customer support.

**About arenaflex**

arenaflex is a global leader in e-commerce, dedicated to providing the best possible experience for our customers. Our Customer Service - Social Media organization is at the forefront of this effort, using innovative tools and strategies to deliver world-class support across hundreds of social media handles, globally. As a Senior Program Manager, you'll be part of a diverse, global team that's passionate about making a difference in the lives of our customers.

**The Role**

As a Senior Program Manager, you'll be responsible for defining and delivering the roadmaps for two critical areas: tooling strategy and customer experience. You'll work closely with cross-functional teams to identify opportunities for improvement, develop and implement solutions, and drive business results. Your expertise will be invaluable in shaping the future of customer support at arenaflex.

**Key Responsibilities**

* Manage the lifecycle of a complex cross-functional program that impacts social media support
* Define and deliver the overall program strategy, roadmap, and business justification
* Drive mindful discussions within the team and across stakeholder teams to make crisp decisions
* Contribute to business reviews and communicate effectively with multiple teams and leadership audiences
* Use your judgment to question proposals, test assumptions, and challenge prioritization decisions to drive the best customer experience outcomes
* Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks
* Eliminate excess process and constantly look for opportunities to streamline, automate, or eliminate work
* Share program-management best practices and hire, mentor, and develop others

**A Day in the Life**

As a Senior Program Manager within Customer Service - Social Media, you'll be managing complex roadmaps to keep the entire organization on track to deliver its goals. You'll be a master communicator, building strong relationships with stakeholders and driving results through effective collaboration. Your expertise will be invaluable in shaping the future of customer support at arenaflex.

**Our Culture**

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe that our differences are our strength, and we're dedicated to fostering a culture that celebrates individuality and promotes growth. Our 16 Leadership Principles remind team members to seek diverse perspectives, learn and be curious, and earn trust.

**Benefits**

As a Senior Program Manager at arenaflex, you'll enjoy a comprehensive benefits package that includes:

* Medical, Dental, and Vision Coverage
* Maternity and Parental Leave Options
* Paid Time Off (PTO)
* 401(k) Plan
* Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

**Requirements**

* 5+ years of program or project management experience
* Experience using data and metrics to determine and drive improvements
* Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
* Bachelor's degree
* 2+ years of driving process improvements experience
* Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

**What We Offer**

* Competitive base pay, ranging from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market
* Total compensation package, including equity, sign-on payments, and other forms of compensation
* Comprehensive benefits package, including medical, dental, and vision coverage, maternity and parental leave options, paid time off, and 401(k) plan
* Opportunity to work with a diverse, global team that's passionate about making a difference in the lives of our customers
* Collaborative and dynamic work environment that fosters growth and innovation

**How to Apply**

If you're a seasoned program manager with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our Customer Service - Social Media organization and be part of shaping the future of customer support at arenaflex.

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