Senior Project Manager - Digital Transformation
Description
Do you strive to be part of a digital transformation journey? Are you a detailed-oriented, proactive individual who is passionate about collaboration and project management? Read on as this is the job for you!
What You Will Do
Lead transformational change across TELUS's enterprise technology landscape as a Senior Project Manager driving the evolution of our Service-NOW platform and ITSM ecosystem. You'll own end-to-end delivery of complex, high-stakes projects—managing enterprise and mid-market customer migrations from legacy systems while championing innovation that enhances both customer and employee experiences.
Your core responsibilities include:
Strategic Project Leadership – Manage large-scale, multi-track initiatives with significant business impact. Define scope, secure resources, develop realistic schedules, and ensure timely delivery
Financial Stewardship – Own project budgets, track spend against forecasts, and optimize resource allocation to maximize ROI
Risk & Issue Management – Proactively identify and mitigate risks while managing conflicting priorities, dependencies, and change requests
Quality Assurance – Establish and enforce quality standards, ensuring all deliverables meet enterprise requirements
Stakeholder Excellence – Build strong relationships with executives and cross-functional teams. Deliver compelling progress updates and keep stakeholders informed on status and risks
Team Development – Build high-performing teams by coaching in modern project management methodologies and mentoring emerging talent
Process Optimization – Establish integrated performance management systems and identify opportunities to streamline delivery
This role is ideal for someone who thrives in a fast-paced environment, balances strategic thinking with tactical execution, and is energized by delivering measurable business outcomes.
Qualifications
What You Bring
Advanced Project Management Expertise – Deep knowledge of industry-leading methodologies and best practices
Executive Presence & Communication – Exceptional ability to influence senior leadership and cross-functional teams with clarity and confidence
Strategic Problem-Solving – Strong analytical skills combined with creative thinking to navigate ambiguity and competing priorities
Team Leadership & Mentorship – Natural ability to inspire, develop, and motivate diverse teams
Organizational Excellence – Meticulous attention to detail with exceptional time management across multiple workstreams
Business Acumen – Understanding of financial management and how project delivery impacts business outcomes
Technical Qualifications
Required:
University degree or 7+ years of equivalent hands-on project management experience managing complex, cross-functional projects
Professional Project Management certification (PMP, PRINCE2, or equivalent) – current and active
Assets & Experience:
Lean Six Sigma Black Belt or equivalent process improvement certification
TELUS PM Silver certification (for internal candidates)
Enterprise-scale Service-NOW implementations or ITSM platform migrations
Software platforms or digital transformation initiatives delivery
Process improvement, automation, or legacy system modernization background
Coaching and developing project management capabilities within teams
Agile, Waterfall, and hybrid delivery methodologies
Ready to Make an Impact?
If you're energized by leading transformational projects and building high-performing teams, we want to hear from you. Apply now to join TELUS's Business Systems Delivery team and help shape the future of our enterprise technology platform.
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