Senior Reliability Engineer (Remote)

Role Specific Information

Job Description

About the Role
As Senior Reliability Engineer, you will ensure the resilience and availability of Kohl’s systems and applications, collaborate closely with development teams, contribute to architectural designs, conduct risk assessments and design for failure, and implement robust monitoring and failover mechanisms. 

What You’ll Do
Drive error budget and Service Level Objective (SLO) adoption across products

Drive incident response efforts, perform root cause analysis and implement preventative measures to enhance system reliability

Establish consistent practices that elevate Kohl’s operational excellence through automation and process improvements

Follow software lifecycle and drive reliability, observability, and efficiency across product teams within an assigned domain

Identify repeated toil and find opportunities for automation and risk reduction

On-call on a rotation to respond to production incidents and conduct blameless retros and root-cause analyses (RCAs) to drive a culture of continuous improvements

Proactively identifies failures before they cause outages using chaos engineering techniques such as edge cases, failure modes and design review

Advise on capacity planning and provide continuous assessments on systems behavior and consumption

Work with product managers to identify and prioritize work for reliability best practices (i.e., leveraging SLIs/SLOs/Error Budgets)

Mentors and assists engineers on the team

Additional tasks may be assigned

What Skills You Have
Required
Bachelor's Degree or equivalent in MIS, Computer Science or related field

4+ years of experience in software development

Strong programming skills in one or more languages (Java, Python, Go or Node.js)

In-depth knowledge of systems architecture, operating system internals and network fundamentals 

In-depth knowledge of application design patterns, event-driven architecture, database schemas, and testing strategies

Experience with multi-region application troubleshooting and performance tuning

Working experience with one cloud platform (GCP, AWS, or Azure)

Working experience with monitoring techniques and tools (e.g., CloudWatch, Grafana, Prometheus, OpenTelemetry, Tracing) 

Preferred
In-depth knowledge of containerization and container orchestration (e.g., Docker, Kubernetes, Rancher) 

Experience with one or more configuration management systems (e.g., Chef, Ansible, Puppet)

Passion for and experience with AI and ML methodologies (MLOps)

Experience writing Infrastructure as code (e.g., Terraform, OpenTofu)

Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You’ll Do” Section

Ability to comply with dress code requirements

Basic math and reading skills, legible handwriting, and basic computer operation

Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

Ability to learn and comply with all company policies, procedures, standards and guidelines

Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

Ability to work as part of a team and interact effectively and appropriately with others

Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

Ability to satisfactorily complete company training programs

Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

Ability to plan, prioritize and monitor activities across business units

Ability to complete or oversee the completion of assigned projects in a timely manner