Senior Renewals Manager
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
About the Opportunity
The Senior Renewals Manager is an individual contributor role within the Revenue Operations organization, responsible for owning and executing the end-to-end renewal lifecycle for a portfolio of strategic and enterprise customers. This role is focused on retention, risk mitigation, and contractual accuracy, ensuring renewal outcomes align with both customer objectives and company revenue goals.
This individual plays a critical role in driving Net Revenue Retention (NRR) by ensuring timely renewals, protecting recurring revenue, and identifying expansion opportunities in partnership with Sales and Customer Success.
Is This You?
You don’t wait for perfect processes—you move forward and figure it out. Ambiguity doesn’t slow you down; it’s where you do your best work. You thrive in fast-moving environments where priorities shift, and you can pivot quickly without losing momentum.
You enjoy untangling complex problems, creating order out of chaos, and pushing systems and processes to evolve. You’re comfortable switching gears as needed—adapting your approach while staying focused on outcomes.
You collaborate effectively across teams, bring a strong analytical lens to your decisions, and maintain a clear customer focus—even as things change around you.
What You’ll Get to Do
Own the full customer-facing renewal lifecycle for a portfolio of strategic and enterprise accounts, from initiation through contract execution
Partner closely with Account Executives to define and execute renewal strategies
Create, prepare, and manage renewal contracts in collaboration with Finance and Legal, ensuring accuracy, compliance, and policy alignment
Align renewal terms with customer objectives by working closely with Customer Success Managers and Sales leadership
Proactively identify renewal risks and drive cross-functional mitigation strategies
Maintain accurate renewal forecasts and pipeline data within CRM and renewal management systems
Serve as a key liaison between customer-facing teams and internal operational stakeholders to ensure seamless execution
Support pricing strategy and contract structuring within defined guidelines
Skills and Experience We Value
5–8+ years of experience in SaaS, technology, or enterprise software in renewals, revenue operations, customer success, or account management
Proven track record managing complex renewals, including contract creation, negotiation support, and forecasting
Strong understanding of Net Revenue Retention (NRR) and key drivers of recurring revenue
Experience identifying and qualifying expansion opportunities while maintaining focus on renewal execution
Excellent communication and collaboration skills across cross-functional teams and customer stakeholders
Strong organizational skills with high attention to detail and the ability to manage multiple priorities
Proficiency with CRM and contract management tools (e.g., Salesforce, CPQ or RCA, Gong, DocuSign CLM, or similar)
Analytical mindset with the ability to interpret data, trends, and performance metrics
Strategic thinking with the ability to structure and optimize renewal deals
What would make you really stand out
Experience working with global enterprise accounts or complex, multi-entity deals
Experience in regulated industries or public sector renewals
Background in deal desk, pricing strategy, or advanced contract management
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
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