About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.

Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

As an early member of Ramp's Risk Strategy & Operations team, you will help execute and maintain operational initiatives that manage credit and fraud risk for Ramp’s growing customer base. This role requires an understanding of risk management processes and the ability to analyze risk vectors such as credit and fraud risks, while managing customer needs. We take our responsibility to serve our customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers.

What You’ll Do

Execute Ramp’s risk management policies on key customer management interactions, including payment holds/requests, credit limit increase requests, credit risk reviews, and delinquency management for Ramp’s corporate credit card and bill pay products

Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests over phone and email

Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization

Own a critical piece of the feedback loop to improve our customer user experience, including partnering with product and engineering to build best in class risk tooling to increase operational efficiency

Partner with data analysts to help develop KPIs and build monitoring dashboards

Have the ability to grow, develop and learn in a fast-paced, start-up environment

What You Need

4+ years of experience in Credit Risk Analysis or Underwriting

Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries

Excellent written and verbal communication skills

Strong background in customer support via email

Investigative and critical thinking skills

BA/BS from an accredited university

Nice to Haves

Experience in high-growth startups

Experience building complex financial products

Strong background in customer support via phone

Compensation

For candidates located in NYC or SF, the pay range for this role is $102,300 - $171,500.

For candidates located in all other locations, the pay range for this role is $92,100 - $154,350. 

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you

  Partially covered for your dependents

  One Medical annual membership

  401k (including employer match on contributions made while employed by Ramp)

  Flexible PTO

  Fertility HRA (up to $5,000 per year)

  WFH stipend to support your home office needs

  Wellness stipend

  Parental Leave

  Relocation support to NYC or SF

  Pet insurance

  Other notices

  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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