Senior Salesforce Administrator

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. 

Position Overview

As Senior Salesforce Administrator, you’ll play a vital role at The Emily Program. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact. 

Schedule

Monday- Friday

8:00 am-5:00 pm

Location

Remote 

How Sr Salesforce Administrators Empower Recovery

All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

Understanding of basic triggers/Apex code knowledge

Sandbox environment management

DevOps/release management experience

Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

Identify unused or underutilized platform features

Create a platform roadmap and define priorities, liaising with stakeholders

Own the communication of any platform changes to end users and stakeholders

Data management to improve Salesforce data quality, implementing rules and automation as needed

Proactive system maintenance, including security reviews, release updates, health check, and Optimizer

User support tickets

Monitor and improve user adoption

New user and ongoing user training 

Technical documentation

Management of integrated applications and third-party suppliers including 

Educational Qualifications

Bachelor's/Postgraduate degree or professional qualification

Professional Qualifications: 

Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience with 

Certified Salesforce Administrator

Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder)A proactive attitude to platform enhancements

Designing scalable, best-practice solutions 

Excellent relationship-building skills

Ability to liaise with stakeholders at all levels

Translating requirements into technical solutions

Experience in change management and governance

Training end users and key stakeholders

Technical documentation

Available and responsive to questions

Experience implementing Salesforce configuration changes

DevOps/release management experience

Understands basic triggers/Apex code knowledge

Demonstrates continued personal/professional development 

Is active in the Salesforce community

 
What we offer: 

Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.  

For full-time employees, we offer: 

HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) 

Dental insurance (Delta Dental)

Vision insurance (EyeMed) 

Short-term and long-term disability insurance 

Company-paid life insurance 

401(k) plan available two months after start date

Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation 

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.