Senior ServiceNow Consultant

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.



About the role

The Senior Consultant - ServiceNow is responsible for delivering innovative and cost-effective solutions to our clients, focusing on ServiceNow platforms. This role reports to the Service Delivery Manager. Sydney (preferred location), flexible across Melbourne, Canberra or Brisbane.

Responsibilities and accountabilities

• Client Engagement: Participate in client workshops, and requirement gathering, and provide solutions that align with customer needs.
• Solution Design: Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
• Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
• Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
• Process Improvement: Contribute to the automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
• Mentoring: Mentor and support junior professionals, helping uplift their skills and capabilities.
• Certification: Pursue additional Certified Implementation Specialist (CIS) certifications within various ServiceNow product lines.

Requirements and experience 

• Minimum of 4+ years of experience in ServiceNow design and development in a client-facing role environment.
• Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
• Strong business acumen, problem-solving ability, and excellent communication skills.
• Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
• Experience with both Waterfall and Agile methodologies.
• Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.

Qualifications and Certifications

• IT Degree or relevant tertiary education in Computer Science.
• ServiceNow CSA and CIS ITSM.
• ITIL Foundation Certified.

Additional Qualifications

• Additional ServiceNow certifications across the suite.
• Exposure to or general understanding of ServiceNow licensing.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people