Senior ServiceNow Technical Consultant
Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale.
Designed by marketers for marketers, Tenon delivers marketing solutions in a single enterprise platform already used by IT, HR, Finance, and Customer Service so your company can collaborate and get work done like never before.
Responsibilities
Developing, installing, and troubleshooting scoped ServiceNow applications
Assisting in maintaining detailed documentation of application design, logic and code to train other developers on the application
Working on the creation of workflows from scratch and customizing the existing workflows and workflow activities based on the business requirements
Creating and maintaining inbound actions, custom reports, scheduled reports, and dashboards
Developing import sets, data sources, transform maps for data loads and management.
Creating and using update sets, Remote Instance, and Team Dashboard to move customizations between ServiceNow instances
Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security
Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations
Leading or supporting customer-facing workshops, discovery sessions, and solution design conversations
Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution
Serving as a trusted technical advisor during implementations and post-go-live support
What We’re Looking For
4+ years - Information Technology, (Software) Engineering, or related
Must be fluent with JavaScript, React, and GlideRecord
Prior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional services
Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders
Proven track record of managing customer expectations, driving adoption, and ensuring successful delivery outcomes
Must have working knowledge in creation/updating of Business Rules, Client Scripts, Glide Ajax, Script Includes, JSON, UI Policies, UI Actions, UI Pages, and Access Control Lists
Experience in implementation and enhancement of modules like Event Trigger, Email notifications, Email Templates, Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views
Experience with Now Experience UI Framework is a plus
Demonstrable experience in setup of ServiceNow integrations with SOAP, REST, LDAP, SSO, email, or PowerShell.
Knowledge of marketing automation or CRM solutions is a plus.
Experience operating in a fast-paced, deadline-driven environment while managing multiple priorities.
Strong Indianapolis preference
Outstanding communication and customer relationship skills.
Excellent time management skills.
Experience in B2B SaaS is ideal.
ServiceNow CSA, CIS, or CAD certifications are a plus.
What We Value:
Aim Higher: If something we’re working on seems out of reach, it means we are on the right track. Our commitment to and belief in each other allows us to blow away our personal and professional goals.
Humble + Hungry: If someone needs our help we will be there for them. No one is above any task and we do what is needed regardless of our title or role in the company. Together we drive for results as one team.
Total Alignment: We make sure everyone is on the same page by aligning, working towards the same goal, and achieving higher results. We operate in a culture of radical candor and open lines of communication across the business. We have crucial conversations to address any challenges.
Customer Obsessed: We work to serve and follow through on our commitments. By serving our internal and external customers we reach our goals as a team.
Beginner’s Mind: We look at problems with an open mind and no preconceived solutions. We create breakthroughs by finding new innovative ways of operating and solving problems.
Compensation
$130k - $150k annual salary based on experience
Tenon is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.