**Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation**

Are you a data-driven professional with a passion for innovation and collaboration? Do you thrive in a dynamic environment where you can make a meaningful impact on the customer experience? Look no further! blithequark is seeking a highly skilled Senior Statistics Architect to join our team and lead the transformation and innovation of our Voice of the Customer (VOC) method.

**About blithequark**

At blithequark, we're committed to delivering exceptional customer experiences that exceed expectations. With a rich history of innovation and a passion for customer-centricity, we're shaping the future of customer engagement. Our team is dedicated to creating a culture of collaboration, inclusivity, and growth, where every individual feels valued and empowered to make a difference.

**The Opportunity**

As a Senior Statistics Architect, you'll play a critical role in driving the transformation and innovation of our VOC method. You'll work closely with cross-functional teams, including product and process owners, to design and implement a robust data architecture that enables data-driven decision-making. Your expertise in data analytics, statistics, and machine learning will be instrumental in developing innovative solutions that drive business growth and customer satisfaction.

**Key Responsibilities**

* Collaborate with utility teams to outline, design, and implement commercial enterprise needs
* Develop and leverage knowledge of Voice of the Customer methods to inform and transform data within the Cornerstone large data platform
* Design and build robust data model architecture to support high-performance data processing and standardized metric definitions
* Leverage transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions that ensure high-quality and accuracy through intensive testing at variable and use case levels
* Provide guidance to enhance competencies to drive efficiency in computing programs using massive data ecosystems
* Power consumer tale evaluation and elaboration, design and development of software programs, testing and builds automation tools
* Proactively identify and automate repetitive tasks to improve best and efficiency
* Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

**Essential Qualifications**

* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development, launch management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years
* Active collaboration with dating managers/product owners for expertise on functional requirements and converting them into technical deliverables
* Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at daily intervals to business groups

**Preferred Qualifications**

* Experience with data analytics, statistics, and machine learning
* Strong understanding of data architecture, data warehousing, and data governance
* Familiarity with cloud-based data platforms and big data technologies
* Experience with data visualization tools and techniques
* Strong communication and collaboration skills

**What We Offer**

* Competitive base salaries
* Bonus incentives
* Assistance for economic-well-being and retirement
* Flexible work model with hybrid, onsite, or digital preparations depending on position and business need
* Generous paid parental leave policies (depending on your location)
* Unrestricted access to international on-site online well-being facilities staffed with nurses and doctors (depending on location)
* Free and confidential counseling aid through our Wholesome Minds application
* Career growth and education opportunities

**Why Join blithequark?**

At blithequark, we're committed to creating a culture of inclusivity, diversity, and growth. We believe that every individual has the potential to make a meaningful impact, and we're dedicated to providing the resources and support needed to help you succeed. Our team is passionate about innovation, customer-centricity, and collaboration, and we're excited to welcome like-minded professionals to join our journey.

**How to Apply**

If you're a motivated and experienced data professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

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