Senior Systems Analyst, Salesforce
Business Area:
IT
Seniority Level:
Mid-Senior level
Job Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
The Senior Systems Analyst, CRM will work as part of the team dedicated to driving innovation based on the needs of Cloudera’s global CRM user base. The Senior Systems Analyst will work cross-functionally with leaders and subject matter experts to plan, design and implement robust and scalable solutions to ensure the Organization can operate efficiently and effectively and adapt quickly to change with minimal interruption.
The Senior Systems Analyst will have demonstrated experience solving complex business problems and managing systems for a global organization and can succeed in a fast-paced working environment. The Senior Systems Analyst will also be required to oversee and guide the work tasks and deliverables to ensure successful implementations. In addition, the Senior Systems Analyst will need to be able to provide development teams with sufficient details to implement appropriate system customizations as well as respond to technical support issues as required.
This position will be highly visible to, and interact with, leaders within Sales Operations, the broader Field Organization, and across Cloudera and will act as an SME for Cloudera’s Federal teams. Therefore, applicants must not only possess strong analytical, technical and interpersonal skills, they must also be willing to stand in the spotlight and display both passion and competency to senior management...and embrace the opportunity!
As this role supports Cloudera’s US Federal organization, Applicants will need to meet citizenship and related criteria under NIST and DFARs regulations to be able to fulfill this role
As a Senior Systems Analyst you will:
Proactively seek out and identify needed system enhancements
Point of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancements
Analyze existing business processes and system configurations to identify gaps
Gather and document business requirements from end users as well as supporting the prioritization process.
Review best practices and elicit information regarding feature roadmap with vendors
Design solutions to optimize processes and user experience
Present to-be solutions to business stakeholders using formal design documentation, flowcharts, and example use cases scenarios
Provide developers with well defined user stories and acceptance criteria to ensure customizations are implemented according to business stakeholder requirements
Ensure system modifications adhere to the change control processes and compliance policies
Know when the best solution may not be a change in system design
Planning, execution and documentation of testing phases as required.
Support monthly release management
Communicate system changes to broader user audience in advance so they understand the change and how to use it prior to implementation
Develop documentation to support end-user training and knowledge transfer within the team
Resolve L2 support tickets as assigned and within established service level objectives
Escalate issues to to vendor technical support as appropriate
Answer user questions and direct them to training materials
We are excited if you have (Required Experience):
B.S. or B.A. degree in BIS, Computer Science or related field
Minimum of 5+ years of experience working as a Business Systems Analyst supporting Sales/Sales Operations, Support or Federal stakeholders
Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification
Demonstrated experience developing business requirements documentation, user stories and user acceptance test scripts
Subject matter expertise working with Sales and/or Sales Operations teams with a firm understanding of demand generation, pipeline management, forecasting, and/or quote-to-cash processes
Experience with diagramming tools to develop process flow charts and user experience mock ups (LucidChart, Visio, Omnigraffle)
Proficiency with G-Suite or MS Office (word processing, spreadsheets, and presentations)
Familiarity with Agile project management and development lifecycle processes
Ability to adjust and set priorities to meet deadlines
Strong verbal communication skills, including presentation skills
Ability to work effectively in a professional manner
Strong customer service orientation
You may also have:
Experience with modeling, analyzing and developing reporting capabilities for key metrics to support a software-as-a-service (SaaS) business is highly desirable
Security Centre Implementation Experience
Experience with eCommerce implementations/operations including products/plans, online payments, and usage analytics is highly desirable
Experience with Jira or other support ticket management systems
Experience with Salesforce CPQ (or similar tools) is highly desirable
Experience with prospecting tools (LinkedIn Sales Navigator and SalesLoft preferred) and/or data enrichment services (D&B and ZoomInfo preferred)
Familiarity with SQL programming, relational database management or BI/Analytics platforms
This role is not eligible for immigration sponsorship or relocation.
The expected base salary range for this role in
California & Washington is $94,000 - $138,000
The salary will vary depending on your job-related skills, experience and location
What you can expect from us:
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
EEO/VEVRAA
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