Senior Systems Engineer

Bermuda Commercial Bank (BCB) is a full-service commercial bank headquartered in Hamilton, Bermuda. We provide a comprehensive range of banking services to our clients across retail, corporate and private banking. BCB is committed to operating a modern, secure and resilient technology platform to underpin its business and regulatory obligations. 

 Role Overview 

As Senior Systems Engineer, you will be a core member of BCB's growing internal IT team, taking ownership of the server, storage, virtualisation and database infrastructure that underpins our banking operations. This is a pivotal role in BCB's transition to an in-house IT function, and you will play a central part in the structured handover of knowledge and responsibilities from our outgoing managed service provider. You will work closely with the Infrastructure & Application Support Lead and collaborate with a small, high-calibre team across the UK and Bermuda. 

  Key Responsibilities 

Administer and maintain Windows Server infrastructure (Active Directory, DNS, DHCP, Group Policy, Certificate Services) 

Manage and optimise VMware vSphere virtualisation environments 

Administer SQL Server databases, including performance tuning, patching and supporting the ongoing SQL standardisation programme 

Own the Veeam Backup & Replication platform, ensuring RPO/RTO targets are met and recovery procedures are tested regularly 

Administer the Privileged Access Management (PAM) platform, managing vaults, policies and access workflows 

Lead and participate in infrastructure patching cycles across server and storage estate 

Respond to and resolve infrastructure incidents (L2/L3), providing root cause analysis and follow-up remediation 

Contribute to and maintain technical documentation, runbooks and standard operating procedures 

Assist with maintaining Windows 365 / Azure CloudPC environments including image management, provisioning policies and user assignments 

Assist with maintaining the Microsoft 365 tenant: Exchange Online, SharePoint Online, Microsoft Teams, Entra ID and associated services 

Assist with maintaining Microsoft 365 licensing across 15+ SKUs, ensuring cost efficiency and compliance 

Assist with maintaining Microsoft Intune / Endpoint Manager: device compliance policies, configuration profiles and application deployment 

Support the Exchange/AD environment and associated projects 

Collaborate with the Azure/M365 Specialist to ensure cohesive infrastructure and identity management 

Assist in establishing and maintaining vendor relationships for server and storage platforms 

Participate in an on-call rota for out-of-hours escalations when required 

  Essential Skills & Experience 

5+ years of experience in a senior infrastructure or systems engineering role 

Strong Windows Server administration skills (2016/2019/2022): AD, DNS, DHCP, GPO, PKI 

Hands-on VMware vSphere experience (ESXi, vCenter, vSAN) 

SQL Server DBA skills: installation, patching, performance monitoring, backup and recovery 

Veeam Backup & Replication administration and job management 

Demonstrated ability to own and deliver infrastructure projects independently 

Strong documentation and communication skills 

Experience working in a regulated or financial services environment 

  Desirable (Nice to Have) 

Microsoft Azure administration: ARM, IAM/RBAC, subscriptions, resource governance 

Hands-on experience with Microsoft 365 tenant administration across Exchange Online, SharePoint, Teams and Entra ID 

Microsoft Intune / Endpoint Manager: device enrolment, compliance policies and app deployment 

Postgress SQL Server administration, or similar SQL product. 

ITIL v3 or v4 Foundation (or demonstrable ITIL-aligned working practice) 

Rapid7 InsightVM or similar vulnerability management tooling 

Atlassian Products – Jira, Confluence, Jira Service Management 

Enterprise firewall administration, Check Point or other NGFW 

Experience with a Privileged Access Management solution (Delinea/Thycotic or equivalent) 

VoIP platform experience 

Cisco networking experience 

Experience supporting core banking applications or financial middleware 

PRTG Infrastructure monitoring 

Microsoft certifications (MCSE, Azure Administrator AZ-104) 

 Key Technologies in Use 

The BCB technology estate includes: VMware vSphere, Microsoft Windows Server (2016-2022), SQL Server (2016+), Veeam Backup & Replication, Delinea PAM, Active Directory / Entra ID, JIRA & Confluence, WSUS, Checkpoint firewalls, Rapid7 InsightVM, IPCortex, PRTG, Edgenexus load balancers, and T24 core banking platform.