Senior Technical Success Manager

About the role

As a Customer Success Manager (Europe-wide) at Witboost, you will own the post-sale customer journey — from installation and onboarding to production readiness and ongoing adoption. Witboost is a deep, architecture-aware platform that adapts to each customer's data ecosystem. To unlock its full potential, customers benefit from a dedicated guide who walks them through setup, configuration, and best practices — ensuring they get to production quickly and confidently.

Your north-star metric is Time to First User — the time between contract signature and the first end-user operating in production. Everything you do is oriented toward compressing that timeline while building a trusted, long-term relationship. This is a senior, hands-on role, working closely with Sales, Product, Engineering and Pre-Sales across Europe.

How you’ll make an impact at Witboost
As a Customer Success Manager, you will:
Guide installation and configuration of Witboost in the customer's environment, working alongside their platform team to tailor deployment architecture and resolve technical blockers

Run onboarding and training sessions for platform teams and key stakeholders, ensuring they understand the platform's concepts, templates, policies, and capabilities

Drive Playground and MVP phases to demonstrate value quickly and build internal champions within the customer's organization

Own the Time to First User metric, proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows)

Conduct regular check-ins (bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues

Communicate new releases proactively, highlighting relevant features and running mini-demos to drive upgrade adoption

Act as the voice of the customer internally — feeding real-world feedback, unmet needs and feature gaps to Product Management to shape the roadmap

Spot expansion opportunities and flag them to Sales early, supporting renewal conversations with adoption data and business impact evidence

Uncover root causes, not just requests — when a customer asks for a feature, dig for the underlying problem and bring the real insight back to Product

A day in the life
You'll report to the Head of GTM and typically:
Join a kick-off call with a new customer to walk through installation prerequisites and deployment architecture

Run a hands-on session with a platform team to accelerate their template configuration or policy setup

Review the Production Readiness Checklist with a customer approaching go-live — checking templates, RBAC, custom views, marketplace, data contracts

Lead a bi-weekly sync: review health scores, address blockers, gather open feedback

Write up a feature insight for Product after a customer conversation revealed a deeper problem behind a surface-level request

Coordinate with Sales on a renewal due in six months, sharing adoption metrics and identifying upsell angles

Proactively reach out to a customer about a new release, offering a tailored mini-demo of relevant features

What you bring
You have:
6–10+ years in technology roles, with a strong background in data platforms, data engineering, or platform/infrastructure engineering

3+ years in a Customer Success, Solutions Engineering, or Technical Account Management role for enterprise software

Solid understanding of data platform architectures (cloud infrastructure, CI/CD, Kubernetes, data catalogs, governance tools)

Solid knowledge of data platforms ( Databricks, Snowflake, BigQuery, Fabric, etc. )

Hands-on experience installing, configuring, and supporting enterprise software in customer environments

Experience guiding customers through onboarding, POCs/MVPs, and production readiness in enterprise settings

A track record of reducing time-to-value and driving measurable adoption

You are:
Technically strong and hands-on — comfortable working alongside a customer's platform team to get things running

A patient, clear communicator — able to explain architectural concepts to both engineers and business stakeholders

Proactive, not reactive — you anticipate needs before they become escalations

Empathetic and customer-obsessed — you genuinely care about the customer's success

Structured and autonomous — you manage multiple customers without dropping balls

Willing to travel across Europe as needed

Fluent in English (German, French, or Italian are a strong plus)

Why Witboost
We offer:
A senior role with direct, measurable impact on customer outcomes and retention

Exposure to enterprise-grade data platform challenges across industries and geographies

A product that requires real architectural depth and strategic thinking — not a commodity SaaS

A flexible, international working environment with close collaboration across a small, focused team

Strong growth prospects as the customer base expands — with the opportunity to build and lead the CS function over time

Compensation
Base salary: €70,000 – €90,000

Bonus: 10–15% (tied to customer adoption milestones, Time to First User, and retention/NPS)

Total OTE: ~€80,000 – €105,000

Travel expenses covered