Senior Vice President, Client Delivery

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

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Job Summary

The Senior Vice President, Client Delivery is responsible for driving best-in-class client outcomes through strategic leadership of client services and revenue cycle operations. This role ensures delivery of “white glove” service while optimizing end-to-end revenue cycle performance, client satisfaction, and financial results. 

This executive leader owns the client experience, operational performance, and growth across assigned service lines, partnering cross-functionally to deliver consistent, high-quality outcomes aligned with Ventra Health’s strategic objectives.  

Essential Functions and Tasks

Client Leadership & Strategy 

Provide leadership and strategy for Client Success and Revenue Cycle operations for RP  

Establish and maintain senior-level relationships with key clients; serve as trusted advisor  

Ensure delivery of best-in-class service and client satisfaction across all engagements  

Lead client retention and growth strategies, including expansion within existing accounts  

Partner with Growth teams to support new business development and client acquisition  

Oversee successful onboarding and implementation of new clients  

Operational Excellence & Revenue Cycle Management 

Oversee end-to-end revenue cycle operations including accounts receivable, billing, collections, EDI, and denial management  

Drive operational performance through KPIs, benchmarking, and continuous improvement  

Ensure optimization of workflows, policies, and best practices across service delivery  

Monitor financial and operational trends; proactively identify risks and opportunities  

Own action plans for performance gaps, including client escalations and service line watchlists  

Provide executive oversight for system enhancements and technology enablement  

Financial Performance & Analytics 

Own performance of key financial metrics including collections, AR health, and productivity  

Leverage data and analytics to drive decision-making and operational improvements  

Deliver executive-level reporting and insights to senior leadership  

Ensure alignment to enterprise financial goals and client contractual expectations  

People Leadership & Organizational Effectiveness 

Build, lead, and develop a high-performing, globally distributed team  

Drive a culture of accountability, performance, and continuous development  

Oversee talent strategy including hiring, coaching, succession planning, and engagement  

Foster cross-functional collaboration across Client Success, Operations, and Enterprise Service Delivery  

Lead offshore partnerships and ensure productivity and performance alignment  

Cross-Functional Leadership 

Partner closely with Enterprise Service Delivery to ensure seamless execution  

Act as a key contributor to enterprise strategic planning  

Promote alignment across departments to drive end-to-end client outcomes  

Education and Experience Requirements

Bachelor’s Degree in Healthcare Administration, Business Administration, or related field required  

Master’s Degree preferred  

10+ years of progressive leadership experience in Revenue Cycle Management and/or Client Services  

Demonstrated experience leading large, complex teams and client portfolios  

Strong background in healthcare, RCM, or payer/provider environments 

Knowledge, Skills, and Abilities

Deep expertise in revenue cycle operations, metrics, and healthcare billing practices  

Strong financial acumen and data-driven decision-making capabilities  

Proven ability to lead operations and drive performance outcomes  

Executive presence with strong communication and relationship management skills  

Ability to influence across all levels of the organization and with external stakeholders  

Strategic thinker with strong problem-solving and continuous improvement mindset  

Experience managing global teams  

Advanced proficiency in reporting, analytics, and business tools 

Ability to read, understand, and apply state/federal laws, regulations, and policies. 

Ability to communicate with diverse personalities in a tactful, mature, and professional manner. 

Ability to remain flexible and work within a collaborative and fast paced environment. 

Basic use of computer, telephone, internet, copier, fax, and scanner. 

Basic touch 10 key skills. 

Basic Math skills.     

Understand and comply with company policies and procedures. 

Strong oral, written, and interpersonal communication skills. 

Strong time management and organizational skills. 

Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills. 

Compensation

Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Ventra Health

Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status.

We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention CandidatesPlease be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

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