Service Delivery Manager - Perpetual Corporate Trust

Sit at the centre of technology, delivery, and stakeholder engagement.

A senior role for someone who thrives in fast‑moving, high‑responsibility environments.

Supported to lead, trusted to deliver, empowered to improve services.

Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.  

Perpetual Corporate Trust (PCT), a specialist business within the Perpetual Group, is a leading fiduciary, custody and digital business in Australia, with operations in Singapore.  We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance. ​Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds, and digital solutions to enable our client’s success.

Perpetual Digital is the innovation and technology arm of Perpetual Corporate Trust, delivering next‑generation digital platforms and solutions that support our clients and internal business teams. We operate in a highly regulated, client‑facing environment where reliability, trust and delivery excellence matter.

About the Role

We’re looking for an experienced Service Delivery Manager to own end‑to‑end service delivery across Perpetual Digital platforms. You’ll ensure system enhancements are delivered on time, services operate reliably, and service levels, risk and stakeholder expectations are actively managed.

Working at the centre of delivery, you’ll coordinate engineering teams, business stakeholders, application support and vendors, lead Agile delivery processes, and act as the escalation point for major incidents. This role suits someone who enjoys operating across technology, delivery, and stakeholder management.

Key responsibilities

Own service delivery outcomes for digital platforms supporting internal teams and external customers

Deliver system enhancements, platform improvements, and production support in line with priorities and SLAs

Coordinate delivery across engineering, product, application support, business stakeholders, and vendors

Act as the primary interface between delivery teams and the business

Lead Agile delivery ceremonies including PI planning, sprints, reviews, and retrospectives

Provide service delivery, governance, and performance reporting

Act as escalation point for major incidents and manage communications

Coordinate incident response and lead post‑incident reviews

Govern change activities and embed disaster recovery and service continuity into delivery planning

About you

You’ll bring strong service delivery discipline, confident stakeholder management skills and experience operating in complex environments, supported by:

Degree qualifications in business, technology or a related discipline

Proven experience in Service Delivery Management, IT Operations or similar roles

Strong experience leading Agile delivery across multi‑team environments

Strong stakeholder management across business, technology, and vendor partners

Strong service delivery and prioritisation capability

Ability to manage stakeholder expectations across technical and non‑technical audiences

Experience supporting highly regulated and/or customer‑facing platforms with contractual service commitments

Hands‑on experience delivering system enhancements and managing production incidents

Excellent communication skills, particularly under pressure

Proven ability to coordinate cross‑functional teams to deliver time‑critical outcomes

Experience using Atlassian tools such as Jira and Confluence

Solid understanding of ITIL practices, particularly incident and change management, using Jira Service Management or ServiceNow

ITIL Foundation (or higher) certification

How we work  

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.

Employee benefits

Work from anywhere in Australia for up to one month each year

An annual allowance to empower you to prioritise your personal wellbeing

Study support and commitment to supporting professional development

Diversity and inclusion

Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy

A growing number of employee-led networks who work to raise awareness and drive continued change

We support over 50 First Nations Communities, helping to secure the communities' future.  We encourage applications from Aboriginal and Torres Strait Islander People

We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.