Service Support Analyst (Reporting)

The salary for this role is £40,000 – £42,250

This role is being offered on a 12 Month Fixed Term Contract.

Are you experienced in monitoring live reporting dashboards and data flows, with a strong focus on ensuring accuracy and resolving issues quickly?

Can you analyse trends, identify recurring problems, and work collaboratively with technical teams to implement long-term improvements?

Do you communicate confidently with stakeholders at all levels, providing clear updates on service performance, data quality, and reporting insights?

If so, we’d love to hear from you!

At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.

As a Service Support Analyst at LI, you will monitor live reporting dashboards and data flows to ensure accuracy and timely delivery, quickly identifying and resolving any issues. Throughout the day, you’ll support incidents and service requests, working with technical teams to fix reporting or data problems.

You’ll analyse trends and recurring issues to support improvements, while also refining reporting processes and automation. Regularly engaging with stakeholders, you’ll provide clear updates on performance and data quality and keep documentation accurate and up to date.

Responsibilities

Your responsibilities will include

• Live Service Reporting & Data Assurance
• Incident & Request Support (Reporting Focus)
• Problem Management & Trend Analysis
• Continuous Improvement & Service Insights
• Communication & Stakeholder Engagement
• Knowledge & Documentation

Please see the attached Job Description for a full list of responsibilities - Service Support Analyst - Job Description

Requirements

We are looking for someone with the following

• Deep knowledge of ITIL service management processes and best practices.
• Hands-on experience in IT Service Management or support, with a focus on reporting
• Strong organisational, and decision-making skills to manage competing priorities.
• Excellent communication and people skills, with the ability to engage effectively with colleagues and stakeholders at all levels of the organisation.
• Proven ability to handle multiple tasks and projects efficiently in a fast-paced environment.
• Experience creating, updating, and maintaining reports using ITSM tools.
• Analytical thinking capability combined with a proactive, problem-solving approach to challenges.

Qualifications/Certifications

You will hold at least one of the following qualifications/certifications:

• ITIL V3
• ITIL V4
• ITIL V5

Benefits

As an LI employee, you will be entitled to our company benefits which include

• A fully remote and flexible working set up
• 25 days annual leave, increasing by 1 day each year of service up to maximum of 30 days (plus Bank Holidays)
• 1 Privilege Day
• 4 x annual salary Life Assurance
• Market leading pension scheme through Legal & General
• Enhanced Family Friendly Policies
• Excellent learning, training, and career development opportunities
• 24/7 access to our Employee Assistance Programme
• A diverse and inclusive culture where everyone is respected and valued

Application and Interview Process

To apply for this role, you will need to submit a CV and answer some pre-screening questions.

The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. Interviews will be conducted either remotely via MS Teams or face to face.

If we need to make a reasonable adjustment so that you can complete your application, please contact us as soon as possible by emailing talent@livestockinformation.org.uk before the closing date to discuss your needs.

The closing date for this role is 4pm on Monday, 13th April . Applications received after the closing date will not be considered. Please note that we may close the advert early if we receive a high volume of applications

Artificial Intelligence

Artificial intelligence tools can be used to help you prepare your application. However, all statements and examples provided during the recruitment process should be accurate and based on your own knowledge and experience. Applications may be withdrawn if content is found to be plagiarised, including where ideas or experiences generated by artificial intelligence are presented as personal work. For further information, please click on the following link : AI & Recruitment at LI

Values

We approach our work with TACT