Service Team Generalist

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment. They are seeking a Service Team Generalist to assist students, faculty, and staff with registration tasks, provide customer service, and manage various administrative responsibilities within the Registrar’s Office.

Responsibilities

• Process records and registration tasks
• Provide assistance to students, faculty, and staff, answer policy/procedure questions, and troubleshoot problems via email, telephone and in person
• Serve as liaison with internal constituents and external agencies regarding student information/registration, both in person at the Registrar’s Office customer service counter and on the phone
• Process enrollment verifications and transcript requests
• Provide clerical support services to Student Veteran Services, Residency, and other areas of the Registrar’s Office
• Perform high-level maintenance and updating of comprehensive student/course/registration/ records
• Answer the main University phone line as needed
• Provide training and basic support for online course evaluations
• Annually update transfer pathway curriculum outlines for incoming undergraduate students and for UVM undergraduate students seeking program-specific graduate school opportunities
• Assist with seasonal tasks related to orientation, commencement, and schedule of courses
• Serve as a back-up to the team member that supervises student workers and assist the team that oversees administrative responsibilities for the University’s student success tool
• Serve as back-up for ordering office supplies as well as a Registrar’s Office Notary Public

Skills

• Associate's degree and one to three years of related experience required
• Demonstrated ability and commitment to providing responsive, empathetic customer service in a fast-paced and student-centered environment
• Proven ability to manage multiple tasks and meet deadlines while maintaining attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and comfort learning new systems and technology tools
• Must be able to obtain a Vermont Notary Public license within 3 months of hire date
• Familiarity with BANNER student information system and experience in higher education is highly desired

Benefits

• This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy

Company Overview

Company H1B Sponsorship