ServiceNow Architect

K2 Partnering Solutions is a global provider of innovative consultative solutions in enterprise applications, AI, and cloud technology. 
 
Location: Flexible across EMEA (travel required)
 
 
Overview
We are looking for a highly capable ServiceNow Architect to play a pivotal role in driving our ServiceNow consulting growth across EMEA. This is not a pure delivery or back-office architecture role. We are looking for someone who can operate end-to-end across the lifecycle — from pre-sales and solutioning, through to owning client engagements and ensuring successful delivery.

You will act as a trusted advisor to clients, helping shape solutions, win work, and ensure that what we sell is executed to a high standard.
 
Key Responsibilities
1. Pre-Sales & Solutioning
Partner with Sales to support client conversations, workshops, and opportunity shaping

Lead solution design aligned to client needs across the ServiceNow platform (ITSM, ITOM, HRSD, CSM, etc.)

Contribute to RFP/RFI responses, proposals, and pricing discussions

Clearly articulate value propositions and delivery approaches to senior client stakeholders

Support deal qualification and ensure solutions are deliverable and commercially sound

 
2. Client Engagement & Delivery Oversight
Act as Architect / Engagement Lead on key projects

Own the end-to-end solution integrity, ensuring alignment between design and delivery

Provide governance and technical leadership across multiple engagements

Engage with client stakeholders (IT, business, leadership) as a trusted advisor

Ensure projects are delivered in line with scope, quality, timelines, and expectations

 
3. Architecture & Technical Leadership
Define scalable, best-practice ServiceNow architectures

Guide teams on platform design, integrations, data models, and performance considerations

Ensure adherence to ServiceNow best practices and standards

Review and validate technical solutions across engagements

Support complex problem-solving and issue resolution

 
4. Practice Development
Contribute to building and scaling the ServiceNow capability within K2

Develop reusable assets, frameworks, and accelerators

Support internal teams with training, mentoring, and capability uplift

Work closely with recruitment to help define and assess talent

Contribute to go-to-market strategy and partner ecosystem development

 
Key Requirements
Strong experience as a ServiceNow Architect / Senior Consultant

Proven track record across multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM)

Experience supporting pre-sales, solutioning, and client workshops

Ability to operate in a client-facing, commercial environment

Experience leading or overseeing end-to-end engagements

Strong understanding of enterprise architecture, integrations, and cloud ecosystems

Excellent communication and stakeholder management skills

Ability to operate across multiple engagements and priorities

 
Preferred
ServiceNow CSA/CIS certifications (multiple modules preferred)

Experience working in a consulting / SI environment

Exposure to large, complex enterprise clients

Familiarity with Agile delivery models

 
What Success Looks Like
You help win work by shaping compelling, deliverable solutions

You build trusted relationships with clients at multiple levels

You ensure high-quality delivery across engagements

You contribute to the growth and credibility of our ServiceNow practice

Why Join K2
Opportunity to play a key role in scaling a high-growth ServiceNow practice

Exposure to enterprise clients and strategic transformation programmes

Ability to shape both client outcomes and internal capability

A culture that values ownership, flexibility, and impact

 
 
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This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
 
K2 Partnering Solutions is an equal employment opportunity/affirmative action employer. We do not discriminate on the basis of an individual’s actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.  Our team is dedicated to this policy with respect to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.