ServiceNow Associate Delivery Director

Job Family:
SAAS/PAAS/Cloud Consulting
Travel Required:
Up to 10%
Clearance Required:
Ability to Obtain Public Trust

What You Will Do:
Lead and ensure the successful delivery of ServiceNow implementation and support engagements.

Drive business development in the sector, including:
Supporting the execution of the segment strategy

evangelizing ServiceNow platform solutions internally across State and Local Government segments to promote awareness of use cases and client opportunities, and

supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations

Support the practice leadership team to develop Sales strategies for growing the practice. 

Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements. 

Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.

Mentor more junior team members in ServiceNow platform best practices and business analysis, project management

Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$2 million in the first year

Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.

Build and develop relationships with ServiceNow Account leads in the SLG segment and support managing joint sales pursuits.

Support to develop thought leadership content and marketing material.

Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.

What You Will Need:
Minimum of SEVEN (7) years of professional experience

A minimum of FIVE (5) years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements.

US Citizenship preferred for this role

Travel Requirements: Willingness to travel up to 25%

Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas

Active ServiceNow certifications or ability to achieve relevant certifications upon hire

Expert business development skills as well as managing relationships with both clients and internal stakeholders

Business operations and/or strategic planning experience

Demonstrable skills of managing multiple clients

Exceptional communication and presentation skills   

Bachelor’s degree required

Experience with Project Management and Agile Scrum or SAFe delivery standards

What Would Be Nice To Have:
Active Public Trust/Secret Clearance or ability to be cleared

Project Management Professional (PMP) Certified

Agile Scrum or SAFe Agile certified

Prior experience building a ServiceNow practice area or delivery team preferred.

Customer-oriented and great at building client relationships

Preferred candidate local to the Washington DC area or willing to relocate

The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Student Loan PayDown

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Mobility Stipend

About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.