ServiceNow Developer (Secret)

ABOUT US
Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Seamless Migration is seeking a career and customer-oriented ServiceNow ITSM Technical Consultant, to join our team.

Clearance
Secret or Higher (existing clearance required to start) 

Location
Remote in the US

Overview
Support the implementation and configuration of core ITSM capabilities within a USSOCOM environment

Configure and enhance Incident, Problem, Change, Knowledge, Request Management, Service Catalog, and Service Operations Workspace functionality using ServiceNow best practices

Configure and customize Incident, Problem, Change, Knowledge, Request Management, and Service Catalog modules

Develop catalog items, record producers, execution plans, workflows, and routing logic

Configure SLA/OLA management, prioritization models, categorization structures, templates, and assignment rules

Implement CMDB driven auto assignment and risk based change management processes

Configure Major Incident Management including communication plans, post incident reporting, and related workflows

Build dashboards, reports, surveys, and operational metrics

Configure Knowledge Management processes including article submission workflows, feedback, notifications, and access controls

Implement and configure Service Operations Workspace including persona based views, UI actions, routing rules, and live agent integrations with Microsoft Teams

Configure ACLs, User Criteria, UI Policies, forms, plugins, and update sets

Conduct knowledge transfer sessions and provide guidance on ServiceNow best practices and platform administration

Qualifications
Strong hands on experience with ServiceNow ITSM implementations

Experience configuring Incident, Problem, Change, Knowledge, and Request Management modules

Experience with Flow Designer, ACLs, scripting, routing logic, and ServiceNow best practices

Familiarity with CMDB driven workflows and Service Operations Workspace

ServiceNow Certified Systems Administrator 

Active Secret Clearance or higher required

Benefits
100% paid Medical, Dental & Vision for Our Employee

6% 401K match (Vested Immediately)

29 Days' PTO

Flexible Work Schedule

Tuition/Certification Reimbursement

Growth Opportunities w/in an Emerging Defense Company

*All your information will be kept confidential according to EEO guidelines