ServiceNow Scrum Master/Agile delivery Lead - (ServiceNow implementation) - 100% Remote

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Empower Professionals, is seeking the following. Apply via Dice today!

Role: ServiceNow Scrum Master
Locations:
100% Remote
Duration: 12+ Months Contract
Role Overview:
• We are seeking an experienced ServiceNow Scrum Master to drive Agile delivery across enterprise ServiceNow implementations and enhancement programs.
• This role will lead Scrum execution, coach cross-functional teams, and ensure high-quality delivery aligned with business objectives, compliance requirements, and platform best practices.
• The Scrum Master will work closely with Product Owners, ServiceNow developers, architects, and client stakeholders to deliver scalable, outcome-driven solutions across ServiceNow modules such as ITSM, ITOM, CSM, HRSD, and custom applications.

Key Responsibilities:
Agile Delivery & Scrum Facilitation:
• Lead and facilitate all Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Ensure ceremonies are effective, time-boxed, and aligned to sprint goals and committed deliverables,
• Track sprint progress, velocity, and delivery health metrics

ServiceNow Program Delivery:
• Support Agile delivery of ServiceNow platform initiatives including configuration, integrations, and enhancements
• Partner with Product Owners to maintain well-defined backlogs, user stories, and acceptance criteria
• Ensure alignment of delivery with ServiceNow platform roadmap and enterprise architecture

Team Coaching & Continuous Improvement:
• Coach team members on Agile principles, Scrum framework, and continuous improvement practices
• Drive Agile maturity and adoption across teams and stakeholders
• Foster a collaborative, high-performing Agile team environment

Risk & Impediment Management:
• Identify, track, and remove impediments impacting delivery timelines
• Manage cross-team dependencies and environment constraints
• Escalate risks appropriately while shielding the team from unnecessary disruptions

Stakeholder & Governance Management:
• Act as a key liaison between delivery teams and client stakeholders
• Provide regular updates on sprint progress, risks, and delivery milestones
• Support governance processes, reporting, and compliance requirements

Required Qualifications:
• 10+ years of experience in Agile delivery, including Scrum Master roles in enterprise environments
• Proven experience supporting ServiceNow platform delivery (ITSM, ITOM, CSM, HRSD, or similar)
• Strong understanding of Scrum, Agile methodologies, and delivery best practices
• Experience managing cross-functional teams in onshore/offshore models
• Excellent communication and stakeholder management skills

Preferred Qualifications:
• Experience in financial services or regulated environments
• Exposure to large-scale ServiceNow implementations or transformations
• Familiarity with Agile tools (e.g., ServiceNow Agile 2.0, Jira, Azure DevOps)
• Experience with multi-team or scaled Agile frameworks (SAFe, LeSS, etc.)

Certifications (Preferred):
• Certified Scrum Master (CSM) / Professional Scrum Master (PSM)
• SAFe Scrum Master or equivalent Agile certification
• ServiceNow certifications (CSA, CIS-ITSM or related)