ServiceNow Senior Engineer

Company: WillWare Technologies

Role: ServiceNow Senior Engineer

Experience: 4+ Years

Work Location: Remote



Job Description: 

We are looking for skilled ServiceNow professionals to design and develop an advanced employee portal with AI-driven capabilities.

Scope of Work

1. Design & Development

• End-to-end design and development of the main ServiceNow portal and sub-portals
• Implementation in a non-production (POC) environment

2. UI/UX Design

• Build an intuitive, user-friendly interface
• Ensure responsiveness across desktop and mobile devices

3. Process Orchestration

• Implement workflows and orchestration within ServiceNow
• Utilize existing platform capabilities and licenses

4. Functional Prototype (POC)

• Develop universal ticketing functionality
• Integrate AI-driven features for employee service requests and queries

Key Technical Areas

• Parent portal homepage development
• Department-specific sub-portals and UI pages
• Approvals page (pending & completed approvals tracking)
• Employee Center / Employee Center Pro
• Universal Ticketing across departments
• Dashboards, reports, and data visualizations
• NowAssist AI (integrated with Knowledge Base, SharePoint, and external sources)
• Process orchestration for selected services
• Fulfiller workspace, dashboards, and reporting
• Mobile-ready portal accessible from non-corporate devices
• SharePoint integration

Required Skills

• Certified ServiceNow professional
• Strong hands-on experience in:
  • Employee Center / Employee Center Pro
  • NowAssist AI
  • ServiceNow Portal Development
  • Workflow & Process Automation
• Experience with integrations (especially SharePoint)
• Good understanding of UI/UX best practices