ServiceNow Solutions Architect, ITSM/CSM (Remote East/Central Time Zone)

Description

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers

Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions

At Presidio, we know that it's our people that make the connections happen

WHY YOU SHOULD JOIN US?

You will set your career on track for outstanding achievement with a company that knows no limits

Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions

THE ROLE: Solutions Architect, ServiceNow ITSM/CSM

Job Summary:

The Solutions Architect (SA) is responsible for leading a technical team through the deployment of a Contender Solutions project in ServiceNow

The SA works with the Project Manager (PM) and Business Transformation Consultant (BTC) to help guide the client to decisions that provide value for their business while adhering to industry and Contender best practices

Travel:

This is a remote role for individuals residing in Central or Eastern Time Zones

Required travel will be 5%

Job Responsibilities:

- Understand and explain industry and ServiceNow best practices.- Understand and explain Contender products and service offerings.- Lead the implementation of delivery projects, including: - Conducting demos and working sessions with the client - Gathering requirements from the client - Design solutions to maximum value while minimizing technical debt - Refining Agile stories and tasks - Assigning work to technical consultants - Reviewing work of technical consultants

Required Skills:

- Experience with the ITIL framework- Ability to develop on the ServiceNow platform including configuration and customization- Strong JavaScripting experience- Strong interpersonal and communications skills

Additional Desired Skills:

- Experience leading a team to develop and configure ServiceNow- Experience explaining ServiceNow solutions to business stakeholders- Knowledge of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc.- Experience with Agile methodology (including story refinement, testing, and scrum)- Working knowledge of how configuration management factors into the ITIL framework- ServiceNow System Admin Certification- ServiceNow Implementation Specialist Certification

Education and Experience:

- Bachelor's degree or the equivalent work experience and/or military experience- At least 7 years' experience as an administrator of ServiceNow platform- Expert knowledge of ServiceNow ITSM and CSM modules, preferred experience with implementing

ABOUT PRESIDIO

Presidio is committed to hiring the most qualified candidates to join our amazing culture

We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities

We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio

Diversity of skills and thought is a key component to our business success

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization

Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes

Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions

We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business

Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India

For more information visit: http://presidio.com

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor

All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings

State Employment Services, please provide priority referrals to recruitment@presidio.com

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3 Parties may not solicit to any employee of Presidio

Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition

No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.#LI-PH1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws

For further information, please review the (https://www.eeoc.gov/poster) notice from the Department of Labor

Presidio, Inc

is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances

Minimum Salary: 34320.00 Maximum Salary: 34320.00 Salary Unit: Yearly

Remote

About the Company:
Presidio Networked solutions LLC

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