SERVICENOW TECHNOLOGY LEAD

This is a remote position.
SERVICENOW TECHNOLOGY LEAD 
Title: ServiceNow Technology Lead - Contract to Hire | Phoenix AZ - Remote 
Pay Rate: Up to $50/hr W2

Job Type: Contract to Hire — must be eligible to convert to FTE
Start Date: TBD - dependent on interviews and onboarding
Duration: 1 year with FTE conversion potential
Schedule: Monday to Friday | 100% Remote
About the Role:
SunSoft Online is seeking a ServiceNow Technology Lead to serve as the primary technical owner of the AtoZ Portal ServiceNow implementation. AtoZ Arizona is a state-led initiative creating a centralized portal connecting Arizona citizens to state services.
Key Responsibilities:

Serve as primary technical owner of AtoZ ServiceNow implementation

Oversee and manage ServiceNow technical backlog in Jira

Review and validate solution architecture, workflows, and technical decisions from vendor teams

Provide hands-on configuration and development support as needed

Act as main technical point of contact between AtoZ and vendor development teams

Support agency onboarding with ServiceNow expertise including notifications, workflows, catalog, and routing

Collaborate with Identity Platform teams on authentication and SSO

Lead platform upgrades, modernization efforts, and release cycles

Prepare technical stories, acceptance criteria, and testing requirements

Maintain technical documentation, diagrams, and workflow maps

Participate in agile ceremonies including Sprint Planning, Standups, Reviews, and Retrospectives

Required Skills:

5+ years ServiceNow experience as developer, architect, or technical lead - must be on resume

Ability to translate business requirements into technical execution plans - must be on resume

ServiceNow architecture, configuration, workflows, scripting, and platform best practices

Experience overseeing vendor development teams

Strong communication skills - ability to explain technical topics to non-technical stakeholders

Preferred Skills:

ServiceNow Public Sector Digital Services (PSDS) experience

ServiceNow Notifications, Catalog Items, Flow Designer, Integration Hub

SSO, OIDC, SAML, REST API, JSON knowledge

Agile/iterative development experience

Government or public sector experience

Important Requirements:

Local Phoenix AZ only - current city and state must be on resume or will be rejected

Available for in-person interview within 1 week of May 29

Must start within 2 weeks of offer

Must be eligible to convert to FTE - contract to hire

No visa sponsorship - US Citizen or Green Card only

Background check AND drug screening required (HireRight)

Resume, R2R, Cover Letter, and Meets Work Location confirmation required

Closes May 29, 2026 at 1pm