Services Consultant
Customer Success
Australia
Description
Exabeam is a global leader in intelligence-driven and automated cybersecurity solutions that power modern security operations. As a pioneer in threat detection, investigation, and response (TDIR), Exabeam helps organizations proactively manage and mitigate cyber risk. Learn more at www.exabeam.com
Exabeam is looking for a Professional Services Engineer to join its team to deploy our line of security products at leading global companies across the globe. The incumbent will work with cutting-edge technology and tackle complex technical and business problems while gaining exposure to a wide range of industries.
Responsibilities:
- Successfully collaborate with customers and Exabeam team members to carry out implementations and enhancements
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Act as a trusted advisor, providing technical guidance and best practices on security operations and threat detection.
Participate in all implementation designs, setups, and review processes to ensure success
Build long-standing customer relationships at various levels
Engage in new product launches and other cross-functional initiatives with Engineering and Marketing
Collaborate with client teams in resolving technical/system related inquiries
Collaborate with internal teams, including sales, engineering, and support, to ensure a seamless customer experience and advocate for customer needs.
Requirements:
Bachelor’s degree (BA/BS) in a related field or equivalent hands‑on experience
Experience with SIEM and/or log management systems; cybersecurity industry exposure preferred
Proven background in Professional Services, Technical Support, or a similar client‑facing technical role
Strong understanding of network security concepts, common attack vectors, and the MITRE ATT&CK framework
Proficient with Linux command line; scripting or programming skills are a plus
Exceptional problem‑solving ability with strong analytical thinking, attention to detail, and time‑management skills
Excellent written and verbal communication skills, client‑focused mindset, and willingness to travel (~5%)
Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Exabeam and LogRhythm have merged. You can learn more about our cybersecurity powerhouse here.