Site Care Coordinator

Cortica is looking for a

Site Care Coordinator

to join our growing multi-disciplinary team. 

• As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency.

• As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica. 

• By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care.

• This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity.

• This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.

   

What will you do?

Patient Care Navigation:

• Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.

   

• Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.

   

• Keep families informed about wait times for services.

   

  Scheduling Optimization:

   

  • Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.

     

  • Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.

     

  • Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.

     

    Communication and Collaboration:

     

    • Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.

       

    • Collaborate closely with clinical leadership to ensure timely case assignment and management.

       

    • Address client inquiries and requests promptly, maintaining high standards of service.

       

      Technology Utilization and Best Practices:

       

      • Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.

         

      • Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.

         

      • Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.

         

        We’d love to hear from you if:

         

        • You bring 4+ years’ scheduling experience in ABA services or related field.

           

        • You bring 2+ years in client services related role.

           

        • You have strong problem-solving skills.

           

          Your Compensation and Benefits:

          • $2,000 continuing education stipend.
          • Receive competitive compensation, $23.96/hr

             to

            $29.96/hr

             depending on experience.

          • 401k matching.
          • PTO and continuing education/wellness days.
          • Paid holidays.
          • Health, vision, dental, and pet insurance.
          • Referral bonuses.

          EOE. This posting is not meant to be an exhaustive list of the role and its duties. 

          Please review the job description in the following link

          :

          https://bit.ly/3NkEi7S