Site Reliability Engineer

Position Overview:   

Do you love building ⚙️ products people love? As a Site Reliability Engineer, you will "make things scale" which includes supporting delivery and operation of the managed accesso Horizon product in customers’ cloud environments (AWS/Azure/GCP). You will work to deploy, operate, support customer environments, and automate tasks using Site Reliability and Cloud Engineering best practices. 

As a member of our Site Reliability Engineering Team, you will have the chance to collaborate on exciting projects and find creative solutions to coding obstacles.  

Location: This role offers 100% remote flexibility anywhere in the United Kingdom.  

Reports to: Manager, Site Reliability Engineering 

Travel ✈️ Requirement: 0%

What you’ll be working on: 

• Provisioning and deploying accesso Horizon components to customer cloud accounts using Infrastructure as Code (Terraform) and ArgoCD.  
• Maintain, improve, and create CI/CD pipelines (GitHub Actions / ArgoCD) for application and infrastructure deployments.  
• Support monitoring, logging and alerting (Prometheus, Grafana, & Coralogix) and respond to alerts, along with acting as level 3 escalation. 
• Lead incident triage, root cause investigation, and follow-up tasks.  
• Follow security and compliance requirements for customer cloud environments (identity, secrets, network controls).  
• Produce and maintain operational runbooks, deployment guides, and change notes.  
• Participate in monthly on-call rotation as an L3 responder.  
• Normal workdays may require time outside the normal working day.  
• Learn and apply accesso Horizon product architecture and configuration.  

Technologies   you may work with: 

• Configuration management: Terraform, Git, ArgoCD   
• Cloud SQL Databases:  Azure SQL, RDS  
• Containerization and virtualization technologies:  Cloud Kubernetes (AKS, GKE, EKS) 
• Metrics and monitoring:  Coralogix, Grafana and Dynatrace 
• General Microservice / Application troubleshooting: Understanding logs and troubleshooting errors 

What you bring to the role: 

• Professional exposure to Cloud Platforms (AWS/Azure/GCP) 
• Practical Experience with Terraform, Docker, Cloud Managed Kubernetes (EKS/AKS/GKE), and monitoring tools.  
• Self-Managed training – learning new concepts, trialing them, and applying them 
• Scripting ability using Python or Bash.  
• Familiarity with Linux systems and general command–line.   
• Understanding Ops and CI/CD concepts.  
• Good written and verbal communication; customer-focused approach.  
• Ability to work with minimal direction.  
• Willingness to learn, take direction, and work within a team.  

Perks & Benefits:

• Competitive compensation package including an annual bonus opportunity, because your hard work deserves recognition; 
• 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) – so you can go “OOO” and take that vacation you’ve been dreaming of