Software Business Analyst, Mid-Level (Remote)

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Job Summary:

Kelmar Associates is a company that focuses on software solutions, and they are seeking a Software Business Analyst to act as a liaison between business stakeholders and development teams. The role involves gathering and refining business requirements, collaborating with various teams, and advocating for improvements based on user needs and feedback.

Responsibilities:

• Engage stakeholders (internal and external) to elicit detailed business requirements through interviews, workshops, and document review.

• Reframe solution-oriented requests into structured business problems with a focus on actionable software requirements.

• Analyze existing business processes and propose improvements in the context of feature changes or system enhancements.

• Evaluate requests for feasibility, business value, and impact; offer better-aligned alternatives when appropriate.

• Translate requirements into actionable user stories with well-defined acceptance criteria.

• Document and manage feature requests in the ticketing system, ensuring lifecycle tracking and version control of evolving requirements.

• Prepare supporting visuals (flowcharts, mockups, or diagrams) to enhance understanding when appropriate.

• Organize tickets clearly with relevant business and technical context, ensuring alignment with internal standards and terminology.

• Actively participate in refinement sessions, sprint planning, and retrospective meetings.

• Serve as the primary point of contact for clarification throughout the development lifecycle.

• Collaborate with QA teams to ensure test plans align with acceptance criteria and business expectations.

• Facilitate feature demonstrations and collect feedback from business representatives.

• Communicate requirement changes and deadline risks proactively across teams.

• Travel up to 10% of the time to client sites for kick-off meetings and discovery visits.

• Actively identify and flag incomplete, conflicting, or missing requirement elements early.

• Propose enhancements to internal requirement gathering or documentation processes.

• Maintain a stakeholder feedback loop to ensure business expectations align with delivered functionality.

• Assess client support calls and feedback to identify usability issues and enhancement opportunities.

• Continuously assess user workflows and client feedback to propose improvements that enhance usability, accessibility, and overall product experience across KAPS, SWS, NAUPA Tool, and related platforms.

Qualifications:

Required:

• 5+ years of relevant work experience

• Bachelor’s Degree in related field

• Proven experience writing user stories and acceptance criteria within Agile/Scrum frameworks

• Exceptional communication and stakeholder facilitation skills

• Experience with ticketing systems (e.g., YouTrack, Jira) and Agile planning tools

• Strong analytical, organizational, and problem-solving abilities

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Ability to interpret data requirements, business logic, and relational database concepts

• Ability to perform effectively in a fast-paced software development environment

• Proficiency with common Microsoft and productivity tools (e.g., Excel, Word, Outlook)

• Must possess a high level of organizational skills and be able to multi-task and prioritize work assignments effectively

• Candidates must be legally authorized to work in the U.S without sponsorship now and in the future

Preferred:

• Experience creating wireframes, user flows, or process maps using tools like Lucidchart, Miro, or Balsamiq

• Understanding of SQL or relational data concepts and ability to read queries

• Knowledge of the financial, claims, or regulatory software domain

Company:

Kelmar Associates is a management consulting company that provides property management system and consulting services. Founded in 2001, the company is headquartered in Wilmington, Delaware, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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