Software Engineer III

Location:
Remote (EST)

Experience Level
Mid–Senior Level (5 or more years of relevant experience)

Role Overview
The Systems Engineer / Application Support Engineer supports a complex SaaS platform focused on financial risk prevention, including anti‑money laundering (AML) and identity verification workflows. This role is responsible for production support, application deployments, troubleshooting, and system maintenance across hybrid cloud and Windows-based environments. The position requires strong SQL expertise, experience handling sensitive data (PII), and the ability to diagnose and resolve system and application issues in a fast‑moving production environment.

Key Responsibilities

Application Support & Operations

Provide production support for enterprise applications, ensuring stability and uptime

Monitor systems and proactively identify and resolve performance or availability issues

Partner with support teams to triage and resolve incidents impacting client systems

Perform daily operational monitoring and system health checks

Deployment & Release Management

Deploy application updates across staging, pre‑production, UAT, and production environments

Execute post‑deployment validation and testing activities

Maintain and improve deployment processes, standards, and documentation

Troubleshooting & Performance Optimization

Investigate and diagnose application and system issues across application and infrastructure layers

Analyze system performance and recommend improvements

Work closely with cross‑functional teams to support issue resolution and recovery

Data Analysis & SQL Development

Develop and execute complex SQL queries to support troubleshooting and data validation

Analyze data sets to identify inconsistencies and support issue resolution

Work with Microsoft SQL Server and SSMS for data management and diagnostics

Infrastructure & Cloud Support

Support Windows Server environments hosting enterprise applications

Work within hybrid cloud infrastructure environments (primarily AWS, with exposure to Azure)

Assist with automation and job execution through internal scheduler or worker systems

Security & Compliance

Handle sensitive data including Personally Identifiable Information (PII) in accordance with security and compliance standards

Apply best practices for data protection, access control, and system security

Ensure adherence to internal and regulatory data handling requirements

Collaboration & Continuous Improvement

Work within Agile/SCRUM environments using tools such as JIRA

Collaborate with development, infrastructure, and support teams

Contribute to process improvements and system optimization initiatives

Required Qualifications

5 or more years of experience in systems engineering, application support, or production support environments

Strong expertise in T‑SQL including complex query development and data analysis

Experience working with Microsoft SQL Server and SQL Server Management Studio (SSMS)

Strong experience supporting Windows Server environments

Experience troubleshooting application and infrastructure issues in production environments

Experience working with Agile/SCRUM methodologies and tools such as JIRA

Experience handling sensitive data, including PII, with an understanding of security and compliance requirements

Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience

Strong written and verbal communication skills

Preferred Qualifications

Experience working in financial services, AML, or risk management platforms

Experience with AWS cloud services and hybrid cloud environments

Exposure to job scheduling or job management systems

Basic programming experience with C# or similar object‑oriented languages

Experience troubleshooting across infrastructure layers beyond application support

Core Skills & Attributes

Strong analytical and problem‑solving mindset

Ability to investigate complex issues and drive resolution independently

High attention to detail, especially when working with sensitive data

Self‑starter with curiosity and ownership mentality

Strong collaboration and teamwork orientation

Ability to work efficiently in a fast‑paced production environment

Effective communication with technical and non‑technical stakeholders }

This is a remote position.