Solution Architect

Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos. For Implementations: • Ensures individualized solution incorporates clients’ and Acxiom’s overall business strategy and technical vision. • Engages in all solution communications with client and engage in its progress throughout the implementation phase. • Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production. For existing clients: • Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries. • An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components. • They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.

Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos. 

For Implementations:
Ensures individualized solution incorporates clients’ and Acxiom’s overall business strategy and technical vision.

Engages in all solution communications with client and engage in its progress throughout the implementation phase.

Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production.

For existing clients:
Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries.

An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components.

They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.

DUTIES AND RESPONSIBILITIES

Solution Delivery & Design
Lead and support projects for existing Acxiom clients and new logo customers, including ongoing solution consulting and enhancement management

Design and implement scalable Acxiom solutions aligned to client objectives and Acxiom’s overall solution vision

Translate business requirements into high-quality solution designs that meet functional, technical, and operational needs

Gather stakeholder requirements and convert them into process flows and actionable solution plans

Evaluate solution approaches based on cost, compatibility, usability, and scalability

Solution Architecture & Ownership
Own the accuracy, quality, integrity, and long-term sustainability of client solution architecture

Develop, maintain, and evolve client solution roadmaps, incorporating technical direction and standard Acxiom components

Ensure solutions consistently meet performance expectations and service level agreements (SLAs)

Client Engagement & Communication
Partner with clients using a consultative approach to guide solution strategy and execution

Communicate effectively with mid- to senior-level stakeholders, tailoring messaging to technical and non-technical audiences

Translate complex technical concepts into clear business value and outcomes

Anticipate obstacles and proactively recommend solutions that balance client needs, feasibility, scalability, and business objectives

Technical Leadership & Execution
Provide technical leadership across implementations, enhancements, modifications, and issue resolution efforts

Lead design creation, requirements elicitation, and planning with limited guidance from senior architects

Operate as a fully functional, self-directed contributor across projects and major change initiatives

Collaborate with cross-functional teams to drive process improvements, research, and solution optimization

Support & Issue Management
Provide Tier 3 technical support, including researching and resolving complex solution issues

Monitor project and enhancement progress to identify risks, challenges, and optimization opportunities

Process Improvement & Standards
Apply and promote adherence to Acxiom standards, methodologies, and best practices

Identify and drive process improvements that enhance efficiency, profitability, and client value

Maintain deep knowledge of Acxiom Delivery Methodology, including design, project management, and change management

Organizational & Product Knowledge
Develop expertise in Acxiom’s organizational structure, tools, Delivery Methodology, and Solution Center Framework

Maintain knowledge of Acxiom products, services, and industry trends to align client needs with available solutions

Share best practices, case studies, and lessons learned across teams

Provide feedback to product and business teams to enhance offerings and meet evolving client needs

Leadership & Collaboration
Demonstrate leadership within implementations and major projects

Provide guidance and mentorship to team members involved in solution delivery

Partner with account management and internal teams to communicate solution value and drive client success

Pre-Sales Support
Contribute to pre-sales efforts including solution scoping, estimation, and feasibility assessments

SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role. 

QUALIFICATIONS
Required 
Minimum 2 years experience in technical roles and/or architect roles

Minimum 2 years experience with database marketing, direct marketing or interactive marketing environments

Minimum 2 years experience working in an external client facing environment

Minimum 2 years experience with change management procedures

Preferred
Minimum 4 years of Acxiom experience

Primary Location City/State:
Homebased - Conway, Arkansas

Additional Locations (if applicable):
Conway

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants:  Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.