Solution Consultant

Who are Benifex? 💚💜
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀
Why you should apply

Impact: You'll play a pivotal role in shaping best‑practice employee benefits solutions for customers around the world

Rewarding: Work on complex, varied implementation projects across UK&I and international markets, keeping your work challenging and rewarding

Growth: Build deep expertise in benefits technology, integrations and the global benefits landscape, with clear opportunities to grow at different seniority levels

Ownership: Be trusted to own your solutions end‑to‑end, acting as a key advisor to customers, brokers and benefit providers

Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025

Work for a profitable, fast-growing market leader in the online reward and employee benefits space

Role overview 🚀

As a Solution Consultant at Benifex, you’ll act as the vital bridge between our customers and our internal technical teams, ensuring successful delivery of employee benefits portal implementations. Working across customers of varying size and complexity, you’ll gather and translate requirements into high-quality, best‑practice solutions that deliver an excellent user experience. You’ll take ownership of your designs, confidently explaining technical concepts to non‑technical stakeholders while collaborating closely with technical experts. This role suits a proactive, solution‑oriented consultant who enjoys problem‑solving, building relationships and making a real impact on customer outcomes.

Responsibilities 🤘

Lead collaboration with customers, brokers and benefit providers throughout implementation projects across UK&I and international markets

Gather, document and analyse customer requirements, producing detailed solution designs aligned to Benifex best practices

Partner with technical colleagues to design feasible, scalable solutions that meet customer goals within Benifex technology

Identify risks, exceptions and edge cases early, designing robust end‑to‑end processes and workflows

Deliver solutions with a strong focus on user experience for both employees and customer administrators

Build and maintain trusted advisor relationships with key customer stakeholders

Act as a subject matter expert on benefits, Benifex solutions and integrations for internal teams

Support product development initiatives with customer and market insights

Represent Benifex as a solution expert in sales meetings when required

Contribute to and continuously improve Benifex best‑practice libraries, processes and implementation standards

Share knowledge and act as a role model within the consulting community, supporting the development of others

Continuously research and expand your understanding of the global benefits landscape

What we are looking for🔎

Experience in a customer‑facing, requirements‑gathering role within a project delivery environment

Proven ability to deliver multiple customer projects simultaneously

Experience working on system integration projects, ideally HR or Payroll integrations

Strong ownership mindset with a completer‑finisher approach and high accountability

Evidence of proactively driving improvements and constructively challenging the status quo

Excellent communication skills, with the ability to explain complex or technical concepts to varied audiences

Confidence in navigating difficult conversations with empathy and fairness

A collaborative team player with a solution‑oriented, problem‑solving mindset

Comfortable working with technology and logical process design

Bonus points for:

Experience in the benefits/HR/ technology/payroll industry in a consulting or implementation role

Our interview process ✌
Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial interview with the Talent team.
⏳ Interview and Presentation with the hiring manager.
🤩 Final interview with a senior team member/director.

We look forward to receiving and reading your application!
If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.