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Title: Solution Lead - Clinical Documentation

Department: Clinical Content Management - Lumeo

Hours of Work: Full-Time Position; Days

Days Shifts: 0800-1600

Pay Band: Class 07 $110,440.01 - $132,527.85

Union: Non-Union

Location: Virtual/Remote (with some regional travel)

PRIMARY FUNCTION:

The Lumeo Solution Lead is a senior support role responsible for overseeing the design, implementation, and optimization of clinical and business solutions within the Lumeo Regional Health Information System (RHIS). This position provides strategic direction across the full product lifecycle, including governance, change management, stakeholder engagement, and operational oversight.

Acting as a key liaison between local and regional teams, the Solution lead ensures that solutions meet both clinical and organizational requirements, while fostering innovation and continuous improvement across the region. The role includes mentorship of functional teams, alignment of processes and procedures with architecture and ITIL standards. Through strong collaboration, performance monitoring, and adherence to data standards—including ministry reporting requirements—the Solution lead contributes to the advancement of digital health and the enhancement of healthcare delivery across the region.

PRINCIPLE RESPONSIBILITIES:

Project Management:

Leads solution-related projects from planning through implementation, ensuring timely delivery and effective resource use. Oversees multidisciplinary teams, manages risks, and drives innovative solutions to complex issues. Supports product acquisition, monitors performance against KPIs, and ensures alignment with Lumeo project management office’s frameworks, processes, and procedures for delivering projects. The Solution lead provides guidance to technical and clinical teams, facilitates communication, and uses metrics to define and monitor project success.

Operational Leadership & Team Oversight:

Provides informal leadership and mentorship to technical teams, supporting the manager/director with technical and operational training of staff, as well as assessment of team skills and opportunity for development to ensure continuous improvement and adequate support complements. Oversees operations of a service area, ensuring consistency, quality, and alignment with organizational goals and objectives. Guides process improvement, supports teams in navigating escalations, and fosters a culture of innovation and continuous learning. Collaborates with leadership on staffing and development, while ensuring team efforts align with Lumeo and RHIS priorities.

Technology Research, Innovation & Product Management:

Accountable for the development and delivery of product roadmap(s), exploring emerging technologies and evaluating their potential to improve clinical, technical, and business outcomes. Collaborates with vendors and internal teams to influence product direction, optimize system performance, and extend infrastructure to meet evolving needs. Develops product roadmaps and supports strategic planning aligned with organizational priorities.

Ensures solutions adhere to data standards, clinical requirements, and supports necessary validation processes. The Solution Lead will also support the solution teams in ensuring local hospital and ministry reporting requirements are appropriately identified and incorporated into system design and project requirements, while efficiently triaging requests and navigating prioritization activities with Lumeo leadership and RHIS governance groups.

Relationship & Service Management:

Accountable for managing stakeholder engagement, vendor relationships, and communication pathways to support successful implementation of technological solutions, and advises on the optimization of clinical and business systems. Leads service delivery across the full system lifecycle, including needs analysis, change control, and post-live support. Facilitates regional collaboration, governance committees, and working groups to align priorities and address shared issues. Ensures compliance with operational policies and supports continuous improvement through feedback, reporting, and service metrics.

Performance Measurement & Data Analysis:

Leads data-driven initiatives to optimize HER functionality and service delivery. Collaborates with stakeholders to define metrics, monitor system performance, and identify improvement opportunities. Ensures compliance with privacy and data standards, including ministry reporting requirements. Prepares business reports and analyses to support strategic planning, decision-making, and continuous improvement across clinical and technical operations.

QUALIFICATIONS:

Education:

Minimum Required: Bachelor’s degree in Computer Science, Business, Health Related Field, or equivalent;

Preferred: Master’s degree in Health Administration, Business Administration, or Health Informatics preferred.

Experience:

Minimum Required: Five to seven years of experience in healthcare information systems, project management, and stakeholder/vendor engagement, with exposure to team leadership and digital health solution delivery

Preferred:  Clinical background with knowledge in nursing, allied health and provider related documentation and workflows OR Health Information Management background with experience in medical coding, data quality, or clinical documentation improvement

• PMI Certification (e.g., CAPM, PMP); or equivalent experience managing projects
• CPHIMS-CA; or equivalent experience working with health information systems
• Project management and delivery (planning, risk management, resource allocation, KPI monitoring)
• Leadership and mentorship (guiding teams, fostering continuous improvement, supporting development)
• Strategic product and technology management (roadmap development, emerging tech evaluation, vendor collaboration)
• Relationship management and stakeholder engagement (internal and external partners, governance committees, vendors)
• Change management and service management (needs analysis, change control, post-implementation support)
• Data analysis and performance measurement (defining metrics, monitoring system performance, preparing reports)
• Strong communication and negotiation skills (influencing decisions, resolving conflicts, facilitating collaboration)
• Knowledge of ITIL, governance, and architecture standards (ensuring compliance and system alignment)
• Problem-solving and critical thinking (resolving operational gaps, escalations, compliance issues)
• Healthcare informatics and digital health knowledge (clinical workflows, ministry reporting, data standards)
• A current or former member of a Canadian Regulated Health Profession (Preferred)
• Confinement to a workstation (sitting for extended periods of time)
• Prolonged standing
• Lifting / carrying light objects (less than 5kg/11lb)
• Virtual meetings – attentive listening and note-taking as an attendee or presenting/demonstrating via share-screen while keeping meeting minutes as a host.
• Continuous focus on computer screens for electronic document/presentation creation or review, note-taking, maintenance of spreadsheets, etc.

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.
 

Unless specifically stated, all job postings are for existing positions at KHSC.   KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation. 
 

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.