Spanish Bilingual Customer Service Representative (ServiceTitan Specialist)

This is a remote position.

Schedule: Monday–Friday, 8:00 AM–5:00 PM PST (includes 1-hour unpaid break)
Client Time Zone: Pacific Time
Total Weekly Hours: 40 hours

Join a fast-growing plumbing services company as the first point of contact for homeowners facing both urgent plumbing emergencies and routine service needs. In this role, you’ll play a vital part in guiding customers from their first call through job completion—building trust, ensuring smooth operations, and delivering an exceptional customer experience.

You’ll work with industry-leading ServiceTitan software to manage dispatching, invoicing, and customer communication, while coordinating with skilled field technicians. This is a stable, long-term opportunity in an essential industry, offering growth potential and the chance to directly impact customer satisfaction and company success.

Responsibilities

• Convert high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication

  Dispatch plumbers via ServiceTitan, aligning technician expertise and availability with customer needs

  Process invoices and manage billing workflows within ServiceTitan, ensuring accuracy and timeliness

  Maintain proactive communication with customers throughout their service journey—from first contact through job completion

  Deliver exceptional support across diverse plumbing services, including:

  • Emergency drain cleaning

  • Faucet installations

  • Water heater replacements

  • Whole-home water line re-piping projects

• Execute administrative tasks related to CRM and service coordination with efficiency and precision

  Build strong, lasting customer relationships that foster repeat business and generate positive reviews

Requirements

• Exceptional English communication skills with clear, professional pronunciation (minimal accent)

  Bilingual (English/Spanish) strongly preferred to support a diverse customer base

  Customer service experience with US-based clients, with proven cultural and communication alignment

  ServiceTitan experience highly preferred and a strong competitive advantage

  Strong technical aptitude and ability to quickly master CRM/service management tools

  Full-time availability with commitment to a consistent 40-hour work week

  High attention to detail, self-motivated, and proactive in workflow management

  Ability to excel in an independent remote work environment while maintaining productivity and quality

  Experience in service industry or home improvement sector preferred (but not required)

Independent Contractor Perks

• HMO coverage (for eligible locations)

• Permanent work-from-home arrangement

• Immediate hiring

ZR_26711_JOB

Originally posted on Himalayas