Specialist, Service Quotation Management
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
. Specialist, Service Quotation Management
Location: Americas (CALA Region)
Employment Type: Full‑Time (Remote)
About the Role
Ciena is transforming the way global networks are built and evolved—supporting customer transitions such as TDM to Packet, fixed‑grid to flex‑grid, terrestrial and submarine network modernization, and large‑scale network migrations. We are seeking an experienced Specialist, Service Quotation Management to join our Americas Services organization.
In this role, you will be responsible for developing high‑quality, customer‑ready services proposals that support complex terrestrial and submarine network reconfiguration and migration engagements. You will collaborate closely with Sales, Engineering, and Service Delivery teams to define scope, pricing, assumptions, and delivery frameworks for service opportunities of varying scale and complexity. This position is ideal for a professional with strong technical acumen, commercial awareness, and the ability to translate optical network requirements into accurate, executable service offerings.
Key Responsibilities
Act as a services quoting specialist supporting Sales organizations across the CALA region
Lead the end‑to‑end development of services proposals across small, medium, and large business opportunities of varying complexity and value
Support service engagements involving both terrestrial and submarine optical networks, including modernization, reconfiguration, and migration activities
Define service scope, pricing models, deliverables, assumptions, and dependencies based on customer requirements and Ciena’s services portfolio
Interpret bills of materials, network diagrams, cable system architectures, and landing station requirements to create accurate, executable service proposals
Collaborate with service delivery, engineering, and submarine specialists to develop effort estimates and cost inputs for custom requirements
Ensure proposals meet quality, accuracy, and timeliness expectations while aligning to defined service‑level objectives
Apply corporate governance, financial controls, and audit requirements throughout the proposal lifecycle
Optimize service pricing and cost structures in alignment with approved frameworks and guidelines
Apply discretionary pricing adjustments in accordance with company policy
Ensure proposals support auditability and service order‑booking readiness
Identify and drive continuous improvement opportunities within proposal processes, tools, and methodologies
Provide guidance and mentorship to less‑experienced team members, as required
Required Qualifications
Post‑secondary degree in business, economics, engineering, sciences, or a related field or equivalent professional experience
Six to eight (6–8) years of experience in professional services, service quoting, or network services delivery
Demonstrated experience developing service proposals, scopes of work, and pricing for optical network deployment, reconfiguration, or migration activities
Strong understanding of financial fundamentals, including cost, price, and margin relationships
Advanced proficiency in Microsoft Excel; familiarity with modern productivity and automation tools
Proven ability to manage multiple concurrent requests while meeting defined service‑level agreements
Strong analytical, communication, and stakeholder‑management skills
Preferred Qualifications
Experience with submarine optical cable systems, including landing station environments and wet‑plant/dry‑plant service considerations
Experience with photonic or optical networking environments (terrestrial and subsea)
Exposure to Layer 0 photonic control, OTN, SDH/SONET, or Layer 2 network technologies
Experience developing and/or managing services budgets
Prior involvement in largescale terrestrial or submarine network migration or reconfiguration programs
Why Join Ciena
At Ciena, you’ll work at the forefront of network innovation—spanning metro, long‑haul, and submarine domains—alongside talented professionals who are shaping the future of global connectivity. You’ll have the opportunity to grow your expertise, influence complex customer engagements, and contribute directly to high‑impact network transformation initiatives worldwide.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.