Specialty Testing Customer Service Support Rep-REMOTE

Specialty Testing Customer Service Support Representative, Billing (REMOTE)

Pay Range: $15.50-$20.00 per hour

Schedule/Shift: Monday-Friday 8:30am-6:00pm EST

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. Reporting to the Specialty Testing Customer Service Support Supervisor, this fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

Responsibilities:

• Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriers

  Ability to research and communicate complex information in a clear/concise manner

  Ability to navigate and work on multiple systems/websites simultaneously.

  Provide assistance to clients and patients,regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing

  Collaborate with other departments to resolve reimbursement opportunities

  Receive and process credit card payments over the phone, adhering to PCI compliance protocols

  Initiate payment plans for patients for outstanding balances

  Document telephone conversations clearly and accurately in the respective systems

  Update and maintain records in the billing system, including the review of accounts, payment collections and case note

  Maintain patient confidentiality and adhere to HIPAA guidelines/regulations

• Assist with other duties as assigned

Qualifications:

• Associates degree with at least1+ yearprior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience

  Prior Healthcare experience strongly preferred with strong preference given to professional medical billing and collection practices                                                          

  Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred                          

  Previous customer service experience handling high call volume strongly preferred                   

  Medicare/Medicaid billing experience preferred                                                                                                    

  Knowledge of CPT and ICD10 codes strongly preferred

  Experience with Laboratory Billing and Laboratory Information System (LIS) preferred                              

  Working knowledge of prior authorization preferred            

  Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes preferred

  XIFIN experience preferred                                                                                                                                            

  Bilingual in English and Spanish preferred                                                                                                                                                    

                                                                            

  Other desired skills:                                          

  Excellent verbal and written communication skills                                                                         

  Ability to follow established program protocols and procedures                              

  Ability to review large amounts of data for accuracy                                                                                                

  Must be organized and detail-oriented                                                                                                                   

  Computer proficiency - MS Windows, MS Office, and database experience                                                             

                                                                                                                                                      

  Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer

  Remote Technical Requirements:

  • Internet speed of at least 50 megabytes per second

    Ability to connect equipment to router/modem with Ethernet cord

    Equipment cannot be connected through Wi-Fi or satellite internet

  Application window closes: 8/19/2025

  Pay Range: $15.50-$20.00 per hour

  Schedule/Shift: Monday-Friday 8:30am-6:00pm EST

  All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

  Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here.

  Labcorp is proud to be an Equal Opportunity Employer:

  Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

  Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

  We encourage all to apply

  If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

  Originally posted on Himalayas