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Employment Type: Full-time Regular  

City: Calgary, AB (YYC)  

Posting Open Date: 03/24/2026  

Posting Close Date: 03/31/2026    (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. 

Join us, this is where your career story takes off.

Remote Work:

This position is eligible for remote work, within Canada, under our mobile workforce program. Please note that work arrangements are subject to change at the discretion of the business. 

About the Role

The Senior Business Analyst is the analytical lead for the Disruption Management portfolio, responsible for mapping end‑to‑end processes, identifying operational gaps, defining business requirements, validating system performance, and ensuring new capabilities reflect frontline needs across OCC, Airports, Contact Centers, and Guest Support.

This role is central to evolving WestJet’s guest reaccommodation platform, interline recovery flows, scenario readiness, regulatory compliance workflows, and overall improvements to network disruption.

Key Responsibilities

Discovery & Analysis

• Lead discovery workshops with OCC, Airports, Contact Centers, Digital, Product, and regulatory teams.
• Map current-state vs. future-state processes for cancellation, delay, automated reaccommodation and regulatory compensation, reaccommodation process flows, inventory sync, partner operations, and messaging.
• Identify gaps, constraints, dependencies, and opportunities based on frontline experience and data.

Requirements & Documentation

• Develop clear, operationally accessible business requirements for platform enhancements and service improvements.
• Write user stories, acceptance criteria, decision logs, non-functional requirements, and cross-functional process updates.
• Maintain validated process architecture for all disruption-handling flows.

Operational Validation & Testing

• Define test scenarios and acceptance criteria that reflect real operational complexity.
• Participate in UAT, scenario simulations, and quarterly “table-top” mock disruptions.
• Validate system behaviour against regulatory (APPR/DOT/EU261) compliance requirements.

Measurement & Insights

• Define process KPIs, operational value measures, usability feedback loops, and readiness indicators.
• Translate operational pain points into actionable recommendations.
• Provide insights for continuous improvement and future roadmap planning.

Qualifications

• Bachelor’s degree in business, finance, economics, data analytics, or related field and/or related experience.
• Demonstrated proficiency in delivering complex, cross‑functional business analysis within operationally intensive environments.
• Proven ability to independently lead discovery, elicitation, and facilitation sessions; synthesize inputs across Operations, Product, Engineering, and frontline teams.
• Track record of producing clear, testable requirements, process flows, and acceptance criteria that withstand operational and regulatory scrutiny.
• Exceptional communication skills, with the ability to translate between operational and technical stakeholders and influence decision‑making.
• Recognized Business Analysis certification, such as CBAP, CCBA, PMI‑PBA, or equivalent.

Preferred Experience

• Background in aviation operations (e.g., OCC, Airports, Guest Operations, Contact Center).
• Familiarity with regulatory frameworks (APPR, DOT, EU261) and their implications for requirements, testing, and operational controls.

What Success Looks Like

• Clear, high‑quality requirements that translate complex operational needs into precise, testable user stories and acceptance criteria that accelerate delivery and reduce rework.
• Accurate, streamlined process documentation that enables Operations, Product, and Engineering to operate from a shared understanding of current‑state and future‑state workflows.
• Scenario‑based testing and validation that reflects true operational complexity across OCC, Airports, and Contact Centers, ensuring solutions are stable, compliant, and ready for frontline use.
• Effective cross‑functional facilitation, resulting in aligned decisions, well‑managed trade‑offs, and consistent clarity across operational and technical stakeholders.
• Proactive identification of risks, constraints, and regulatory impacts, with clear recommendations that support safe, efficient, and compliant disruption‑recovery processes.
• Strong operational partnership, evidenced by trust from frontline teams, responsiveness to feedback, and the ability to translate real-world challenges into actionable improvements.
• Demonstrated ownership and independence, showing the maturity expected of a Sr. BA through reliable execution, consistent follow‑through, and the ability to drive work forward without constant oversight.

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
 
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet.  We welcome diverse skills, experiences, and backgrounds, and if you're passionate about this role, we encourage you to apply - even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.  

We value the time and effort you put into your application.  Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps.  We encourage you to explore future opportunities with us if this role isn't the right fit at this time.

For more information about everything WestJet, please visit WestJet.com.