Sr. Business Coach , DSP Business Coach Team

About the position

Equal parts advisor and operating partner, Amazon’s team of Business Coaches
assist and guide our Delivery Service Partner (DSP) business owners as they
build and grow successful last mile package delivery businesses.

The Senior Business Coach (BC) helps Amazon improve the flexibility and quality
of its delivery network in the Americas—to help fuel a \$4B investment in rural
communities bringing even faster delivery to our millions of customers in less
densely populated areas. This role’s primary focus is supporting DSP operations
across the broader Americas delivery network, with particular emphasis on rural
market expansion and mature-state optimization. Specifically, BCs support DSPs
in making business decisions that enable them to build healthy, sustainable
businesses. As trusted advisors, Business Coaches work alongside DSPs,
supporting business planning and strategy and helping owners address business
and operational challenges.

What You’ll Do
As Senior Business Coach (BC), you will manage a portfolio of Delivery Service
Partner (DSP) owners within the Amazon delivery network. With the evolution of
delivery modes and rural expansion planned for 2026, and continued strategic
expansion into 2027, this role is integral to our program's evolution. Sr.

BCs
provide strategic guidance to DSP owners throughout their business life-cycle of
their relationship with Amazon—from pre-launch preparation through mature-state
optimization. You will facilitate solution-oriented approaches to remove
business obstacles and drive continuous improvement in financial performance,
operational efficiency, and safety standards across the network. The position
requires extensive collaboration with cross-functional stakeholders, including
operations managers, program directors, compliance officers, legal counsel, and
finance teams.

The ideal candidate will demonstrate strong analytical
capabilities, strategic problem-solving skills, and the ability to implement
data-driven recommendations that create meaningful change both internally and
externally.

The successful candidate will serve as a trusted advisor and primary account
manager, combining strategic insight with practical business acumen to drive
sustainable growth and operational excellence across the DSP network.

Responsibilities
• Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization
• Provide comprehensive consultation on financial management and operational optimization
• Support development of scalable business processes to ensure consistent performance metrics
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities
• Conduct data-driven business reviews, delivering performance insights and competitive benchmarking analysis
• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives
• Guide strategic planning and execution of network capacity management
• Foster strong DSP community engagement through coordination of local events and regional initiatives
• Build and maintain productive relationships with regional stakeholders
• Identify operational inefficiencies and champion process improvements across the network
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience
• Drive both strategic initiatives and tactical execution to achieve business objectives
• Leverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long-term solutions
• Navigate ambiguous business environments to formulate clear strategic direction and influence cross-functional priorities
• Demonstrate sound judgment in solution design, balancing complexity with efficiency
• Lead resolution of complex business challenges through detailed analysis and effective escalation management
• Foster collaborative relationships across multiple business units and organizational levels
• Develop and maintain strong partnerships with key stakeholders through exceptional relationship management
• Deliver compelling verbal and written communications, including executive-level presentations and strategic recommendations

Requirements
• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
• Bachelor's degree
• Must be comfortable with regular travel and maintaining a flexible schedule
• The ideal candidate will demonstrate exceptional problem-solving capabilities, strong business acumen, and the ability to influence outcomes in a dynamic, fast-paced environment.

Nice-to-haves
• Advanced degree, or MBA
• 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management
• International Coach Federation Credentialed (ACC/PCC/MCC)
• Last Mile, Operations, and/or small parcel packaging experience
• Experience working with or owning a small business

Benefits
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave