Sr ServiceNow Implementation Consultant

Overview

Job Title: Sr ServiceNow Implementation ConsultantLocation: Remote - Canada 

Working Hours: Central Time ZoneType: Independent Contract (Contractor / Non-Employee)Start Date: ASAP

Pay Rate: $75-$105/hr CAD

We are seeking a Senior ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements.

Responsibilities

Solution Design & Architecture

Design Service Mapping architecture for 20+ Tier 1 applications, including SLA dashboards and service status reporting

Define Change Management reversion strategy to restore OOTB functionality while preserving critical customizations

Lead Employee Center migration strategy, including catalog restructuring and persona-based experiences

Design Workspace configurations for various operational teams

Develop Platform Analytics dashboard and reporting architecture

Implementation & Configuration

Configure Service Mapping, CMDB relationships, and CI discovery

Restore and optimize OOTB Change Management models and workflows

Implement Employee Center with Virtual Agent readiness

Configure Workspaces and modern dashboard experiences

Implement Problem Management and Major Incident Management processes

Build Platform Analytics dashboards and operational reports

Client Advisory & Enablement

Lead stakeholder discovery and solution workshops

Recommend ITSM process improvements and platform best practices

Guide CMDB health and data quality initiatives

Advise on integrations with monitoring tools such as LogicMonitor, SolarWinds, and Pingdom

Deliver training and knowledge transfer sessions

Documentation & Knowledge Transfer

Create solution design and configuration documentation

Document as-built configurations and operational runbooks

Conduct administrator and support team enablement sessions

Qualifications

Required Qualifications

ServiceNow Expertise

5+ years of hands-on ServiceNow implementation experience

ServiceNow Certified System Administrator (CSA) – Required

ServiceNow Certified Implementation Specialist (CIS) in ITSM – Required

Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog

Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics

Technical Skills

Strong understanding of ServiceNow OOTB workflows and data models

Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting

Proficiency in JavaScript and CMDB CI relationship modeling

Experience with SLA configuration and reporting

Consulting Skills

Strong client-facing communication and workshop facilitation skills

Ability to balance OOTB capabilities with custom business needs

Experience leading complex multi-workstream ITSM initiatives

Ability to work independently and drive delivery

Preferred Qualifications

CIS in Discovery or Service Mapping

Experience with Virtual Agent, Now Assist, or AI/ML capabilities

Familiarity with ITOM, AIOps, and predictive intelligence

Experience in financial services or credit union environments

Exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom)

Pay Range
USD $60.00 - USD $80.00 /Hr.