Sr UX Researcher

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

We are looking for a Sr. UX Researcher who owns their space, moves quickly, and drives real product decisions within the secrets management space.

This role is the primary customer advocate for our password management capabilities. You will be responsible for identifying meaningful problems across this ecosystem, delivering actionable insights, and influencing what gets built. Success in this role means research is not just conducted; it is used to shape product direction and prioritization.

You will operate in a high-velocity environment where speed and clarity matter. This is not a role for someone who waits for requests or delivers academic-style research. You are expected to form strong points of view, challenge assumptions, and ensure the customer perspective is represented in key decisions, even in the face of strong opinions

This role offers high ownership, direct impact on product direction, and the opportunity to solve complex problems in enterprise secrets management, including credential storage, access workflows, and usability of security controls across both admin and end-user contexts.

What You’ll Do

Own UX research for BeyondTrust’s password and secrets management capabilities

Identify and prioritize high-impact problems across both administrator and end-user experiences

Deliver fast, high-quality research that keeps pace with product development

Translate insights into clear, actionable recommendations, not just findings

Influence roadmap and prioritization decisions through evidence and strong point of view

Partner closely with Product, Design, and Engineering to shape both problem definition and solution direction

Act as the primary customer advocate in product discussions, ensuring user needs are represented across multiple user types

Push back on assumptions and challenge decisions when they are not aligned with user needs

Conduct end-to-end research using a mix of methods

Synthesize qualitative and quantitative data to uncover high-impact opportunities

Build strong relationships with PMs, designers, and engineers to ensure research is trusted and used

Operate independently and manage multiple high-priority efforts without heavy support

What You’ll Bring

5–10 years of experience working on complex enterprise or B2B products

Proven experience driving product decisions through UX research

Strong working knowledge of enterprise software and complex administrative workflows

Experience or familiarity with cybersecurity domains such as:

Password/secrets management

Credential storage, rotation, and lifecycle workflows

Experience delivering both qualitative and quantitative research

Demonstrated ability to operate at speed and deliver actionable insights

Experience influencing stakeholders and navigating strong opinions

Exposure to AI methods for expediting research

Nice To Have

Excellent communication and storytelling skills

Strong ability to influence without authority

Comfortable working in fast-paced, evolving environments

Highly self-directed and accountable

Able to manage multiple priorities and deliver consistently

Who You Are

You don’t wait to be told what to research: you identify the problems that matter

You are comfortable forming and defending a point of view

You prioritize clarity and impact over perfect methodology

You know how to balance speed with quality

You can navigate strong personalities and still advocate for the user

You focus on outcomes, not just activities

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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