Sr. Wireless Network Engineer

Overview

We are seeking a highly skilled Wireless Network Engineer to join our Network Operations team. This role is responsible for supporting, maintaining, and improving enterprise wireless infrastructure while handling daily escalations from the Service Desk and offshore Network Operations teams. The ideal candidate has strong hands‑on experience with Cisco, Juniper Mist, and Meraki wireless platforms, deep knowledge of network authentication, and the ability to communicate clearly across technical and non‑technical audiences.

This role requires the ability to travel for onsite wireless surveys, troubleshooting, and remediation activities.

Key Responsibilities

Wireless Operations & Escalation Support

Act as a senior escalation point for wireless incidents from the Service Desk and offshore Network Operations teams

Troubleshoot complex wireless performance, connectivity, and authentication issues in enterprise environments

Perform root cause analysis and drive issues through resolution in accordance with SLA and operational standards

Provide on‑call or after‑hours support as required for critical incidents and maintenance activities

Wireless Infrastructure Management

Administer, maintain, and troubleshoot:

Cisco Wireless LAN Controllers (WLCs) 9800s and Access Points

Juniper Mist Access Points and Mist Cloud

Meraki wireless infrastructure and cloud management

Perform software upgrades, configuration changes, and lifecycle maintenance for wireless platforms

Validate and optimize RF design, roaming behavior, and wireless security configurations

Site Surveys & Field Work

Travel to customer or corporate sites to:

Conduct wireless site surveys (pre‑deployment, post‑deployment, and troubleshooting)

Perform onsite diagnostics and remediation

Validate RF coverage, capacity, and interference issues

Produce survey reports and actionable recommendations

Network Authentication & Security

Design, implement, and troubleshoot wireless authentication solutions

Demonstrate strong expertise in:

802.1X, EAP methods, RADIUS

Cisco Identity Services Engine (ISE) for authentication, authorization, and policy enforcement

Troubleshoot authentication failures across wireless, wired, and NAC integrations

Access Layer Switching & VLANs

Configure and troubleshoot access‑layer networking supporting wireless infrastructure

Hands‑on experience with:

Cisco and Juniper switches

VLAN design, trunking, access ports, and PoE considerations

Use CLI effectively to diagnose Layer 2 and Layer 3 connectivity issues impacting wireless services

Change & Release Management

Plan, document, and execute network changes following established change management processes

Assess risk, develop rollback plans, and coordinate with stakeholders for scheduled maintenance

Participate in change reviews and post‑implementation validation

Documentation & Knowledge Sharing

Create and maintain high‑quality documentation, including:

Operational runbooks and support procedures

Product and platform support guides

Standard operating procedures (SOPs)

Ensure documentation is clear, accurate, and consumable by Service Desk and offshore teams

Contribute to continuous improvement through knowledge sharing and process refinement

 

Required Skills & Qualifications

Technical Skills

Strong enterprise wireless engineering experience

Hands‑on expertise with:

Cisco Wireless (WLCs, APs)

Juniper Mist APs and Mist Cloud

Meraki wireless and cloud management

Solid understanding of:

Wireless RF fundamentals and design principles

Authentication protocols (802.1X, EAP, RADIUS)

Cisco ISE administration and troubleshooting

Experience with Cisco and Juniper access‑layer switching and VLANs

Strong CLI troubleshooting skills

Professional Skills

Excellent verbal and written communication skills

Ability to explain complex technical issues to non‑technical stakeholders

Strong documentation and technical writing capabilities

Proven experience working in an operations or escalation‑driven environment

Ability to manage multiple priorities under pressure

Preferred Qualifications

Wireless or networking certifications (e.g., CCNP Wireless, CWNA, Mist certifications, Meraki certifications)

Experience supporting global or large‑scale enterprise networks

Familiarity with ITIL or structured operations frameworks

Travel Requirements

Ability and willingness to travel for onsite wireless surveys and troubleshooting as required

Salary Range

$85,120.00 - $134,400.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through UHC

Nationwide Vision provided by UHC

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program provided by Goomi Group

Employee Assistance Program

Wellness Days

401k Plan

Basic and Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law