Sr. Workday Benefits Consultant
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Summary
As a Sr. Workday Benefits Consultant, you will be working directly with our customers and internal teams to quickly resolve more complex issues and requests. You’ll also perform system testing and documentation and handle change requests. If you love technology, have strong verbal skills, and thrive in a fast-paced environment, this could be the position for you.
Responsibilities
Coordinate, troubleshoot, and manage Workday system issues to resolution
Act as a primary customer point of contact for cases and projects
Analyze business requirements, offer solutions, and guide best practices based on business, functional, and technical knowledge
Responsible for adhering to the current BPaaS Support methodology while influencing best practices, process improvements, and procedures
Manage time and caseload using a case management system
Provide peer review to other consultants for production moves
Mentor new team members as required
Stay abreast of Workday system releases and enhancements, and communicate those to customers with recommendations for the best application for their environment
Competencies
Work collaboratively with internal resources and customers to implement solutions
Establish and develop strong customer relationships, gaining trust and respect
Able to update or create reports in Workday and write basic calculated fields
Make recommendations regarding solutions to a specific situation; identify possible future outcomes, and assist in working toward them
Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
Able to communicate complex concepts around specific aspects of scope and deliverables
Be actively present in Workday Community, participating in discussions and contributing solutions
Be able to identify and resolve problems in a timely manner; appropriately gather and analyze information,n and apply creative talents to problem-solving
Be able to quickly and accurately research issues and propose solutions or courses of action
Must have clear written and oral communication skills
Qualifications
Education/Certification Requirements
Bachelor's degree
Required
Must have active Workday Benefits certification
2-4 years of Workday Benefits experience, including an understanding of benefit concepts such as plan designs, COBRA, Evidence of Insurability, and age reduction rules
Functional experience with configuration and support of Open Enrollment (highly complex), ACA Configuration, Benefit Plans Configurations, Rate Changes, Data Loads
Skilled in time management and multitasking, effectively handling multiple cases and customers simultaneously
Intermediate/advanced level Excel skills
Preferred
Workday Reporting Certification and/or experience preferred
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.