SSDI Advocate Liaison
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Make a Difference Every Day — Build a Career That Matters
SSDI Advocate Liaison | Brown & Brown Absence Services Group
Are you looking for more than just a job? Want a career where your voice, compassion, and communication skills truly make an impact? Brown & Brown Absence Services Group is looking for empathetic, driven professionals to join our team as an SSDI Advocate Liaison—a role where you help people through some of the most challenging moments of their lives.
Why This Role Matters
Every day, our Advocate Liaisons support individuals who are unable to work due to illness or injury and are navigating the complex process of applying for Social Security Disability (SSDI) benefits. These clients may feel overwhelmed, anxious, or discouraged—and you’ll be the calm, knowledgeable guide who helps them move forward with confidence.
If you’re a strong communicator who thrives on helping others, this is your chance to combine purpose with professional growth.
What You’ll Do
As an SSDI Advocate Liaison, you’ll gain hands-on experience while supporting a team of Client Advocates and building the foundation for a long-term career in disability advocacy. You will:
Speak with clients by phone, answering questions and providing clear, compassionate guidance
Educate individuals about the SSDI process and required documentation
Assist with completing applications and critical claim documents accurately and thoroughly
Build trust-based relationships with clients who may be experiencing physical, emotional, or cognitive challenges
Manage inbound and outbound calls while working within an assigned phone queue
Collaborate closely with Client Advocates, colleagues, and government agencies to keep claims moving forward
Career Path Opportunity: Through training and hands-on learning, you’ll gain the skills needed to eventually manage your own client caseload independently.
Who Thrives in This Role
You’re a Compassionate Communicator Who:
Listens with empathy and patience
Delivers excellent customer service while keeping calls efficient and informative
Is sensitive to a wide range of physical and mental health conditions
Understands the importance of accuracy, confidentiality, and discretion
You’re Also a Confident Problem Solver Who:
Makes sound decisions and adapts quickly
Successfully multitasks in a fast-paced call environment
Works well independently and as part of a collaborative team
Qualifications & Experience
Strong phone presence; call center or contact center experience a plus (inbound/outbound)
Excellent typing, data entry, and attention to detail
Bachelor’s degree in Education, Counseling, Psychology, Special Education, Vocational Rehabilitation, or related field preferred
Paralegal experience a plus
1–2 years of Social Security or insurance intake experience preferred
Salesforce experience preferred
Compensation, Schedule & Benefits
Pay: $18/hour
Schedule: Full-time, 40 hours/week | Monday–Friday, 9:00 AM–6:00 PM EST
Start Date: Paid training begins June 23, 2026
Location: Remote or in-office options available
Our Benefits Go Beyond the Basics:
Comprehensive medical, dental, and vision coverage
Access to fully covered mental health resources
Competitive 401(k) with company match
Employee Stock Purchase Program
Tuition reimbursement & student loan repayment assistance
Generous paid time off
Ongoing development through team meetings and one-on-one coaching
A culture of caring that values diversity, inclusion, and personal growth
Join a Team That Truly Cares
At Brown & Brown Absence Services Group, you’ll find more than a role—you’ll find a mission, a career path, and a supportive community that believes in lifting people up when it matters most.
Apply today and start making a difference—one conversation at a time.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.