Staff Network Engineer - Global Campus & Site Delivery

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Summary 

As a Staff Network Engineer, you are the technical authority for delivering Cisco-based enterprise network infrastructure for new office builds, major refits, and site expansions globally. You own the network scope end-to-end — from early facilities planning and structured cabling design through full LAN, WAN, wireless, security deployment, validation, and production handoff. 

This role requires deep hands-on Cisco expertise, strong knowledge of structured cabling, power, and physical infrastructure, and the ability to independently deliver sites with minimal oversight. You will partner closely with Facilities, Real Estate, Construction, Security, and Operations teams and will be accountable for sites being correct, supportable, and production-ready. This role is expected to challenge and improve manual processes, reduce configuration drift, and help move the organization toward predictable, data-driven network delivery at scale. 

In this role, you influence and help define global network standards and designs that are reused across regions worldwide. 

This role plays a critical part in scaling a global office footprint and shaping standardized, automated network delivery at scale.

Key Responsibilities :

Enterprise Campus Network Ownership (Cross-Functional) 

Act as network design authority for new office builds and major refits 

Partner with Facilities and Construction teams during: Site selection, Design development, Construction and pre-handover phases 

Translate business, occupancy, and growth requirements into scalable Cisco campus designs and capacity plans

Define network-related requirements for construction RFPs and vendor scopes 

Approve network deliverables prior to site acceptance 

Participate in site surveys, design reviews, and construction readiness assessments 

Ensure network designs align with building constraints, timelines, and regulatory requirements 

Structured Cabling & Physical Infrastructure (End-to-End Ownership) 

Design and approve structured cabling systems: Cat6 / Cat6A, Single-mode and multi-mode fiber 

Define and approve: MDF / IDF locations, Rack layouts and elevations, Pathways, tray, and conduit requirements, Labeling and documentation standards 

Ensure compliance with: TIA-568 / 569 / 606, IEEE 802.3 (Ethernet & PoE), IEEE 802.11 (Wireless), ISO/IEC 11801 

Local building and fire codes 

Review and approve: Copper and fiber test results, OTDR reports, Acceptance documentation 

Cisco Campus LAN, WAN, Wireless Engineering & Connectivity 

Design and deploy Cisco Catalyst 9000 campus architectures: 9200 / 9300 / 9400 / 9500 

Redundant distribution and core designs 

Design and deploy Cisco wireless networks: Catalyst 9800 WLCs (physical or virtual), Wi-Fi 6 / 6E / 7 Aps, RF design for high-density spaces, Roaming (802.11r/k/v) and RRM 

Perform or oversee wireless surveys and validation 

Design and deploy Cisco SD-WAN (Viptela) for new sites: cEdge platform selection and sizing, vManage, vSmart, vBond integration, DIA, and broadband turn-ups, HA WAN edge designs 

Validate carrier handoffs and demarc extensions 

Integrate sites with AWS and Azure where required 

Network Security 

Design and deploy Cisco Firepower NGFW solutions (FMC-managed) 

Define site-level security zoning and traffic flows 

Own Cisco ISE integration for new sites: 

Wired and wireless 802.1X 

Guest access 

Ensure identity and segmentation are implemented from Day 0 

AI and Automation 

Define and evolve automation standards for global site delivery using Ansible, API’s, and Cisco-native tooling. 

Leverage Cisco Catalyst Center (DNAC) for: Plug-and-Play (PnP) onboarding, Campus provisioning, Configuration consistency and compliance, Assurance and telemetry-driven troubleshooting 

Use Cisco SD-WAN automation workflows (vManage templates, policies) to deliver Day-0 and Day-1 site turn-ups reliably 

Consume and validate insights from AI-driven monitoring platforms, such as: Catalyst Center Assurance, ThousandEyes, AIOps or anomaly-detection tooling 

Use telemetry, logs, and analytics to: Detect pre-failure conditions, Reduce mean time to resolution (MTTR), Proactively identify design or deployment gaps 

Apply automation using tools such as: Ansible (Cisco collections), Python scripting, REST / API-based integrations 

Onsite Deployment & Global Travel 

Travel Expectation: Approximately 20-25%, clustered around major site milestones. Travel is planned in advance and not continuous 

Perform onsite technical execution including: MDF/IDF readiness assessments, Rack-and-stack, cabling validation, and equipment installation, network testing and cutover 

Work directly with: Local facilities and construction teams, General Contractors and cabling vendors, ISPs during handoffs 

Operational Excellence 

Participate in global on-call rotations supporting enterprise office networks 

Lead incident response for site-related network issues 

Drive root-cause analysis and continuous improvement initiatives 

Maintain accurate documentation for site designs and configurations 

Required Qualifications:

7–10+ years of enterprise network engineering experience 

Cisco CCNP Enterprise (required) 

Proven experience delivering new office builds from start to finish 

Strong hands-on experience with: Cisco Catalyst switching, Cisco wireless (9800), Cisco SD-WAN, Cisco Firepower, Cisco ISE 

Strong understanding of structured cabling and facilities requirements 

Willingness to travel internationally 

Ability to operate independently within construction timelines and onsite constraints 

Experience with automation and scripting 

Familiarity with AI-enabled monitoring or AIOps platforms 

Preferred Qualifications 

CCIE Enterprise Infrastructure (written or in progress) 

Experience defining global network standards 

Experience mentoring engineers 

Strong automation and validation mindset 

Core Competencies 

Act as the final technical authority for site readiness 

Strong collaboration with non-technical stakeholders 

Ownership of outcomes from design through delivery 

You approve designed and acceptance criteria 

Comfort operating in unstructured, high-ambiguity environments and the ability to represent the network team as the technical authority onsite. 

#LI-MC1

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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