Strategic Account Manager

Company:Auto Glass Now

Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.

We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.

JOB DESCRIPTION:

Driven Claims is seeking a Strategic Account Manager to lead and grow relationships with key carrier partners. This role is responsible for deepening executive and operational relationships, increasing revenue share, and managing key deliverables. The ideal candidate is both a relationship builder and a growth driver, with strong analytical skills and the ability to translate insights into actionable strategies.

Key Responsibilities

Strategic Relationship Management

• Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams

  Establish and strengthen long-term partnerships by delivering consistent value and proactive engagement

  Serve as the primary point of contact for client needs, escalations, and strategic discussions

Account Growth & Business Development

• Increase revenue share

  Identify and execute opportunities

  Partner with internal and external stakeholders

  Business Reviews & Performance Management

  • Develop and lead monthly and quarterly business reviews (MBRs/QBRs) with clients

    Present performance insights, trends, and strategic recommendations

    Use data to tell a compelling story around value delivered and opportunities for growth

    Day-to-Day Account Oversight

    • Manage the ongoing operational health of assigned accounts

      Proactively address issues, resolve escalations, and ensure client satisfaction

      Coordinate with internal teams to ensure service delivery meets or exceeds expectations

      Analytics & Insights

      • Analyze account performance, including volume trends, conversion rates, and growth opportunities

        Translate data into actionable strategies to improve performance and increase market share

        Monitor KPIs and continuously identify areas for optimization

        Qualifications

        • 5–10+ years of experience in account management, client services, or strategic partnerships (insurance, claims, or TPA experience strongly preferred)

          Proven ability to grow accounts and increase share

          Strong executive presence with experience engaging senior stakeholders

          Analytical mindset with the ability to interpret data and present insights clearly

          Excellent communication, presentation, and relationship-building skills

          Experience in auto claims or auto glass programs is a plus

          #LI-SN1

          #DBCORP

          #REMOTE

          Position Location:

          Massachusetts

          Compensation Range:

          $91,800.00 - $164,000.00

          Compensation Frequency:

          Annual

          Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

          Get early access to 50% of your earned wages at any time through our myFlexPay program.